Heather Tornio
Chisago City,MN
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Northern Lake Tavern and Grill
05.2021 - Current
- Provided exceptional customer service during high-volume dining periods.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu offerings and service standards.
- Handled cash and credit transactions accurately, maintaining balanced registers.
- Resolved guest complaints effectively, fostering a positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Chisago Lakes High School
Chisago City, MN07-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Safe food handling
- Menu memorization
- Service prioritization
- Performance improvement
- Table bussing
Certification
- eyelash extenstions License
Languages
Spanish
Limited Working
Timeline
Server
The Northern Lake Tavern and Grill
05.2021 - Current
High School Diploma -
Chisago Lakes High School