Heather Torres
Chandler,AZ
Summary
Motivated team player with articulate communication skills and strong drive for achievement, consistently delivering exceptional customer service. Ambitious and outgoing, effectively resolving issues and enhancing customer satisfaction through proactive engagement and positive attitude.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Rep/Office Assistant
Get Right Cleaning
03.2023 - 11.2024
- Provided efficient and courteous service to customers at all times
- Provided customer service support via phone or email inquiries related to products and services offered by the company
- Organized and maintained filing systems to ensure efficient document retrieval
- Scheduled customers appointments
Retail Reset Merchandiser
SAS Retail Services
08.2021 - 02.2023
- Removed old store fixtures and replaced with new fixtures according to the store schematic
- Disposed of damaged or defective items
- Cleaned shelves and aisles
- Replaced price tags on merchandise
Supervisor - Housekeeping
ICC
11.2014 - 03.2016
- Oversaw the training of new employees on job responsibilities and expectations
- Cleaned restrooms, corridors, elevators, stairways and other work areas so that health standards were met
- Knowledgeable in safety regulations related to the use of chemicals and other materials used during the cleaning process
Sales Representative
Safelite Auto Glass
12.2012 - 02.2013
- Scheduled appointments for auto glass repairs and replacements
- Collected and processed payments
- Used knowledge of company products and services to recommend solutions to customers
Payment Poster
Mobile Mini Inc
01.2006 - 10.2009
- Posted lockbox, credit cards, check by phones, EFT, ACH, Nominal Cash and Branch payments
- Compiled checking auto pay files
- Assisted on training new employees on the use of the lockbox system
- Scanned checks and entered into the database system
- Reconciled records of bank transactions
Education
High school diploma - General studies
Chandler High School
Chandler, AZ05.1989
Skills
- General Office Skills
- Customer Service
- Verbal & Written communication
- Time management
- Microsoft Office
- Teamwork
- Attention to detail
- Professional telephone etiquette
- Understanding and empathetic
- Confidentiality
- Precise and accurate
- Works effectively in a fast pace environment
- Ability to adapt to changes
- Organizational skills
Certification
Peer Support Specialist, 06/01/24, Present
Timeline
Customer Service Rep/Office Assistant
Get Right Cleaning
03.2023 - 11.2024
Retail Reset Merchandiser
SAS Retail Services
08.2021 - 02.2023
Supervisor - Housekeeping
ICC
11.2014 - 03.2016
Sales Representative
Safelite Auto Glass
12.2012 - 02.2013
Payment Poster
Mobile Mini Inc
01.2006 - 10.2009
High school diploma - General studies
Chandler High School
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