Heather Tyree
Rockledge,FL
Summary
Experienced in managing patient inquiries and coordinating communication between patients and healthcare providers, ensuring efficient service delivery. Demonstrated ability to handle sensitive information while maintaining confidentiality in compliance with HIPAA regulations. Skilled in resolving complaints through effective communication and problem-solving techniques, contributing to improved customer satisfaction. Proficient in documenting interactions accurately within customer relationship management software, enhancing record-keeping processes.
Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Patient Service Representative
Health First Medical group
Rockledge, FL
07.2022 - 10.2023
- Managed patient inquiries and scheduled appointments efficiently.
- Maintained accurate patient records using electronic health systems.
- Coordinated communication between patients and healthcare providers effectively.
- Handled sensitive information while ensuring patient confidentiality maintained.
- Collaborated with team members to improve service delivery processes.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Registered patients by verifying records to update computer system and patient charts.
Customer Service Representative
Health First Health Plans
Rockledge, Florida
08.2017 - 07.2022
- Assisted members with inquiries about health plan benefits and service
- Resolved complaints through effective communication and problem-solving techniques.
- Assisted members with Medicare prescription inquires
- Assisted members with filing appeals and grievances.
- Help desk fill in. Assisted coworkers with inquires using support point and other resources. Assisted members with complaints and complex issues
- Collaborated with team members to improve customer service processes.
- Educated members on available resources to enhance healthcare experience.
- Documented interactions in customer relationship management software accurately.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Facility Coordinator
A1 Diabetes & Medical Supply
Melbourne, FL
05.2015 - 07.2017
- Managed medical supply inventory and ensured timely restocking.
- Worked with Skilled nursing and assisted living centers across the country with diabetic supplies on a per person basis while following Medicare guidelines.
- Managed inventory levels, tracking stock movements and replenishment needs.
- Coordinated supply chain activities to ensure timely delivery of materials.
- Maintained accurate records of shipments and supplier interactions.
- Maintained accurate records of all incoming and outgoing supplies.
- Responded promptly to customer inquiries related to shipping or receiving issues.
- Verified medical documents to insure Medicare guidelines were being followed at all times
Education
General High School Equivalent Degree
Brevard County , FLSkills
- In-depth Medicare knowledge
- ACA knowledgeable
- Customer inquiry resolution
- Effective communication
- Problem solving
- Team collaboration
- Data entry
- Attention to details
- Call center experience
- Medical terminology
- Customer service expertise
- Strong communication skills
- CMS guideline
- De-escalation techniques
- Calm under pressure
Timeline
Patient Service Representative
Health First Medical group
07.2022 - 10.2023
Customer Service Representative
Health First Health Plans
08.2017 - 07.2022
Facility Coordinator
A1 Diabetes & Medical Supply
05.2015 - 07.2017
General High School Equivalent Degree