Heather Ulbing
Stevens Point,WI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
General Manager (GM)
AmericInn Hotel-New London, WI
New London, WI
02.2024 - 02.2026
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted in recruiting qualified candidates for various positions. Supported initiatives to improve employee retention rates. Collaborated with teams to enhance workplace culture.
- Facilitated comprehensive training programs for staff development.
- Processed payroll for employees accurately and on time. Assisted in resolving payroll discrepancies and inquiries. Supported compliance with payroll regulations and policies.
- Ensured adherence to brand standards across all marketing materials.
- Assisted in managing Synxsis property hub program and Opera and Canary systems. Supported teams in maintaining system functionality and user satisfaction. Contributed to troubleshooting and resolving system issues effectively.
- Assisted in managing third-party reservations and resolving customer inquiries. Supported teams in coordinating booking processes and addressing issues. Facilitated communication between clients and service providers to enhance satisfaction.
- Orchestrated staff scheduling to optimize workforce efficiency.
- Oversaw supply maintenance and ordering processes to ensure operational efficiency.
- Managed inventory levels to ensure optimal stock availability.
- Implemented service safety protocols to ensure compliance with industry standards.
- Ensured adherence to quality health standards through rigorous monitoring and evaluation.
- Ensured compliance with public safety standards for pool and hot tub maintenance.
Assistant General Manager (AGM)
Hilton Garden Inn Hotel-Oshkosh, WI
Oshkosh, WI
01.2022 - 02.2024
- Organized and managed staff scheduling to optimize workforce efficiency.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related problems. Facilitated communication between customers and service teams.
- Oversaw front desk operations and managed staff performance.
- Oversaw third-party reservation management and addressed billing discrepancies.
- Assisted guests with reservations and check-in processes. Supported front desk operations to enhance guest experiences. Facilitated smooth transitions for incoming guests.
- Ensured adherence to company brand standards across all marketing materials.
- Ensured compliance with public health and safety guidelines to promote a safe environment.
- Assisted in executing marketing campaigns to boost product visibility. Supported sales teams in achieving targets through effective communication. Collaborated with team members to enhance customer engagement strategies.
- Oversaw operations across all departments and managed staff performance.
- Assisted in organizing and executing banquet events. Supported team members in setup and breakdown of event spaces. Provided customer service to guests during events.
Regional General Manager
Comfort Inn by Choice Hotels-Waupaca, WI
Waupaca, WI
06.2018 - 12.2021
- Conducted site visits to four distinct locations to ensure adherence to company standards.
- Facilitated training sessions for general managers, addressing operational challenges and providing solutions.
- Resolved staffing challenges by implementing effective recruitment strategies.
- Streamlined franchise operation procedures to enhance efficiency and consistency.
Mortgage Loan Officer Assistant
Park Bank
Madison, WI
02.2009 - 01.2011
- Assisted loan officers in processing mortgage applications and gathering required documentation.
- Coordinated communication between clients, underwriters, and loan officers to streamline application workflows.
- Maintained accurate records in loan management software, ensuring data integrity throughout the approval process.
- Researched and compiled market trends to support loan officers in advising clients effectively.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
Bank Manager
Guaranty Bank
Belleville, WI
2002 - 01.2006
- Led branch operations to enhance customer service and streamline processes.
- Developed and implemented strategic initiatives for improving loan and mortgage services.
- Mentored staff on compliance regulations, improving adherence and reducing errors.
- Analyzed financial data to identify trends, guiding decision-making for product offerings.
- Fostered relationships with local businesses to increase community engagement and service utilization.
- Oversaw training programs for new hires, ensuring effective onboarding and knowledge transfer.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Collaborated with executive management to align branch goals with organizational objectives.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Examined customer loan applications for loan approvals and denials.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Bank Manager
Amcore Bank
Belleville, WI
05.1999 - 02.2002
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
Education
Associate of Science - Healthcare Administration
University of Phoenix-Online Campus
Madison, WI03.2012
Skills
- Managed customer interactions, providing solutions and support to maintain loyalty and satisfaction over a decade of experience
- Led cross-functional teams and managed resources effectively to achieve business objectives over a 10-year period
Certification
- Driver's License
- December 1994 to October 2029
Timeline
General Manager (GM)
AmericInn Hotel-New London, WI
02.2024 - 02.2026
Assistant General Manager (AGM)
Hilton Garden Inn Hotel-Oshkosh, WI
01.2022 - 02.2024
Regional General Manager
Comfort Inn by Choice Hotels-Waupaca, WI
06.2018 - 12.2021
Mortgage Loan Officer Assistant
Park Bank
02.2009 - 01.2011
Bank Manager
Amcore Bank
05.1999 - 02.2002
Bank Manager
Guaranty Bank
2002 - 01.2006
Associate of Science - Healthcare Administration
University of Phoenix-Online Campus