Heather Upthegrove
Foley,AL
Summary
Customer-focused Bartender with a solid track record in high-volume settings. Expertise in mixology, inventory management, and staff training, resulting in a 10% reduction in waste and a 15% increase in beverage sales. Committed to delivering exceptional service and enhancing guest experiences.
Overview
18
18
years of professional experience
Work History
Bartender
Jessie’s
Magnolia Springs, AL
04.2026 - Current
- Assisted in training new bartenders on drink preparation and operational procedures.
- Tracked supplies and placed orders to maintain inventory levels.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender
Tintop
Bon Secour, Alabama
02.2026 - 04.2026
- Provided excellent customer service by engaging with patrons and ensuring satisfaction.
- Mixed and crafted cocktails based on customer preferences and seasonal ingredients.
- Maintained cleanliness and organization of the bar area during busy shifts.
- Handled cash transactions accurately and processed payments for customer orders.
- Developed good working relationships with fellow employees through effective communication.
Bartender/Event Assistant Manager
Sailfish Point
Stuart, USA
01.2019 - 01.2026
- Managed bar operations during high-volume events, including staff scheduling, inventory management, and customer service to ensure smooth operations and guest satisfaction.
- Developed creative cocktail menus and curated wine selections for special events and private parties.
- Collaborated with clients and event planners to customize beverage offerings and ensure smooth event flow.
- Developed and implemented new cocktail recipes, leading to a 15% increase in beverage sales and positive customer feedback.
- Led a team of bartenders in providing exceptional service and creating innovative cocktails in a high-volume bar setting.
- Expertly prepared a wide range of cocktails, wines, and beers, consistently exceeding customer expectations.
- Managed high-volume shifts with efficiency, maintaining a positive attitude and delivering quality service under pressure.
- Oversaw event setup and execution, including coordinating with vendors and managing event timelines.
- Collaborated with kitchen staff to coordinate food and beverage orders, ensuring timely delivery and customer satisfaction.
- Managed inventory and ordering processes, resulting in a decrease in waste and an improvement in cost control by 10%.
- Managed inventory, ordering, and cost control measures to ensure optimal supply levels and profitability.
- Collaborated with management on promotions and special events, consistently exceeding sales targets and enhancing customer loyalty.
- Led a team of 7 bartenders in a fast-paced restaurant environment, managing shifts and ensuring exceptional customer service.
- Provided exceptional customer service by engaging with patrons, answering questions, and ensuring a pleasant experience.
Lead Bartender
Fado
Brickell, USA
10.2016 - 01.2019
Bartender
SLS Hotel
South Beach, USA
07.2012 - 10.2016
Head Bartender
Dewey's
South Beach, USA
08.2008 - 07.2012
Education
AS - Business
Palm Beach State College
Palm Beach GardensSkills
- Mixology
- Bar Operations Management
- Inventory management
- Event coordination
- Team leadership
- Staff training
- Customer Service
- Time Management
- Communication
- Client relationship management
- Staff training
Accomplishments
- Maintained a clean and organized bar area, upholding high standards of cleanliness, safety, and sanitation compliance.
- Provided exceptional customer service, engaging with guests to personalize their experiences and build loyalty.
- Recognized as 'Bartender of the Month' three times for outstanding performance and customer satisfaction.
- Increased bar revenue by 25% through upselling and introducing new cocktail specials.
- Maintained a clean and organized bar area, contributing to a 95% cleanliness rating in customer feedback surveys.
- Received positive reviews and feedback on social media platforms for exceptional service and cocktail presentation.
Hobbies and Interests
- Continuously learning about the latest trends in mixology and experimenting with new ingredients.
- Attending industry events and networking with other bartenders to stay updated on best practices and innovative techniques.
Timeline
Bartender
Jessie’s
04.2026 - Current
Bartender
Tintop
02.2026 - 04.2026
Bartender/Event Assistant Manager
Sailfish Point
01.2019 - 01.2026
Lead Bartender
Fado
10.2016 - 01.2019
Bartender
SLS Hotel
07.2012 - 10.2016
Head Bartender
Dewey's
08.2008 - 07.2012
AS - Business
Palm Beach State College