Summary
Overview
Work History
Education
Skills
Timeline
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Heather Utecht

Spokane,WA

Summary

Dynamic leader with a proven track record at 3S6 Hospitality LLC, adept in multimillion-dollar P&L management and fostering robust customer relationships. Excelled in strategic planning and human resources management, significantly enhancing operational efficiency and customer satisfaction. Skilled in quality management and team mentoring, consistently achieving and surpassing business objectives.

Overview

9
9
years of professional experience

Work History

General Manager

3S6 Hospitality LLC
Liberty Lake, WA
11.2024 - Current
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Responded to information requests from superiors, providing specific documentation.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed payroll operations to ensure accurate and timely disbursements.

General Manager

G&M Properties LLC
Liberty Lake, WA
02.2023 - 11.2024
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created schedules and monitored payroll to remain within budget.
  • Prepared monthly profit and loss statements to monitor financial performance.

Housekeeping Manager

G&M Properties LLC
Liberty Lake, WA
02.2022 - 02.2023
  • Performed quality control inspections for guest rooms and public areas.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Managed team of employees, daily progress reports and overall project planning.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company policies and procedures.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Ensured compliance with safety regulations and health codes.
  • Resolved customer complaints in a timely manner.

Direct Support Professional

Ambitions of Washington
Spokane Valley, WA
01.2019 - 02.2022
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Followed care plan and directions to administer medications.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained detailed records of services performed on clients.
  • Accompanied or transported clients to appointments, errands and social activities.

Direct Support Professional

Rescare Homecare
Spokane, WA
03.2016 - 01.2019
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Followed care plan and directions to administer medications.
  • Assisted clients with maintaining good personal hygiene.
  • Reported changes in client condition to administrators, facilitating nursing intervention.

Education

Certificate - Dental Hygiene

Carrington College
Spokane Valley, WA
09-2016

High School Diploma -

Central Valley High School
Spokane Valley, WA
06-2014

Skills

  • Multimillion-dollar P&L management
  • Schedule management
  • Quality management
  • Contract negotiations
  • Strategic planning
  • Customer relationship management
  • Budgeting and cost control
  • Human resources management

Timeline

General Manager

3S6 Hospitality LLC
11.2024 - Current

General Manager

G&M Properties LLC
02.2023 - 11.2024

Housekeeping Manager

G&M Properties LLC
02.2022 - 02.2023

Direct Support Professional

Ambitions of Washington
01.2019 - 02.2022

Direct Support Professional

Rescare Homecare
03.2016 - 01.2019

Certificate - Dental Hygiene

Carrington College

High School Diploma -

Central Valley High School

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