Heather Vail
Las Animas,CO
Summary
Dynamic leader with a proven track record in retail store management and strategic cost control. Successfully drove sales growth and enhanced store productivity through effective team skills development and merchandising optimization. Skilled in business performance reporting and timely conflict management, resulting in improved employee performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Retail Manager
Goodwill of Colorado
Colorado Springs, CO
04.2020 - 09.2023
- Managed daily operations of the store, including opening and closing procedures.
- Developed strategies for increasing sales and improving customer service.
- Implemented new policies and procedures to improve efficiency.
- Analyzed financial data to identify areas of improvement for profitability.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Implemented strategies to achieve sales targets and increase store profitability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Monitored competitors and market trends to adapt strategies and maintain competitiveness.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw all aspects of merchandising within the store including product placement and display design.
Assistant Store Manager
Goodwill of Colorado
Colorado Springs, CO
05.2018 - 04.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Retail Sales Supervisor
Goodwill of Colorado
Colorado Springs, CO
09.2015 - 05.2018
- Implemented new policies and procedures to ensure compliance with company standards and regulations.
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Investigated customer complaints promptly and implemented corrective actions when necessary.
- Collaborated with management team to create promotional campaigns that increased overall sales volume.
- Resolved conflicts between staff members or customers in a professional manner.
- Created weekly work schedules for all employees according to labor laws and company guidelines.
- Managed daily operations such as opening and closing the store, balancing registers at end of day..
- Prepared accurate financial reports detailing sales figures, expenses incurred by the store location .
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Created successful plans to maximize profits and reduce loss.
- Contributed to merchandising ideas at team meetings to increase sales.
- Led weekly team meetings to discuss sales goals, upcoming promotions, and operational issues.
- Built lasting client relationships by organizing and planning sales events.
- Implemented loss prevention strategies, reducing shrinkage rates.
Shift Supervisor
Goodwill of Colorado
Colorado Springs, CO
06.2014 - 09.2015
- Provided on-the-job training to new staff members.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Identified areas of improvement within the department and implemented necessary changes.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Delegated tasks to employees and monitored activities and task completion.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Retail Sales Associate
Colorado of Goodwill
Colorado Springs, CO
01.2014 - 06.2014
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Education
Some College (No Degree) - Bachelors of Psychology
Grand Canyon University
Phoenix, AZSkills
- Product Pricing Strategy
- Results-Driven Sales Techniques
- Business Performance Reporting
- Merchandising Optimization
- Sales Growth Strategy
- Employee Selection
- Visual Merchandising Execution
- Budget Management
- P&L Statement Evaluation
- Strategic Cost Control
- Enhanced Store Productivity
- Development of Team Skills
- Retail Store Management
- Financial Oversight
- Department Compliance Review
- Business Development
- Timely Conflict Management
- Market research, forecasting, and analysis
Refrences
References available upon request.
Timeline
Retail Manager
Goodwill of Colorado
04.2020 - 09.2023
Assistant Store Manager
Goodwill of Colorado
05.2018 - 04.2020
Retail Sales Supervisor
Goodwill of Colorado
09.2015 - 05.2018
Shift Supervisor
Goodwill of Colorado
06.2014 - 09.2015
Retail Sales Associate
Colorado of Goodwill
01.2014 - 06.2014
Some College (No Degree) - Bachelors of Psychology
Grand Canyon University
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