Heather Valk
Johnstown ,New York
Summary
Results-driven Vision Center Manager recognized for high productivity and efficient task completion. Specialized skills include operational management, customer service excellence, and staff training and development. Excel in leadership, communication, and problem-solving to enhance team performance and improve client satisfaction.
Overview
15
15
years of professional experience
Work History
Licensed Vision Center Manager
Walmart
Clifton Park , New York
11.2021 - Current
- Managed daily operations of the vision center, including staff scheduling, customer service, and inventory control.
- Used marketing campaigns to increase patient volume and revenue growth, i.e., intercepts, Rx reminders, and PA announcements.
- Conducted weekly meetings, CARE huddles, with staff to discuss performance goals, objectives, and challenges.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Have a good working relationship with AOD, in which we collectively will discuss how to grow exams.
- Implemented new policies and procedures to improve operational efficiency in the vision center
- Supervised and trained a team of opticians in providing quality eye care services to patients. (Currently, I have two apprentices close to completing the NYS program to become licensed.)
- Monitored budgeting activities within the vision center to maintain fiscal responsibility.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.(Converted 2056 NVI to Walmart ). Currently mentoring another VCM in another NVI-converted Vision Center.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Licensed Dispensing Optician
Walmart
, New York
10.2016 - Current
Vision Center Associate
Walmart
09.2010 - Current
Education
Licensed Optician - Ophthalmic Dispenser
National Academy of Opticianry
05-2016
High School Diploma -
Johnstown High School
Johnstown, NY06-2002
Skills
- Optical sales FY 25 821,738 on a plan of 632,962
- Eye exam coordination Eagerness to build and grow the business
- Employee relations ( Keeping everyone motivated and eager to learn and grow)
- Budgeting and finance
- Teamwork and collaboration (Always willing to work with other VCM'S and help them learn and grow) Teamwork makes the dream work
- Multitasking
- Computer skills
- Time management
- Problem-solving
- Team leadership
- Self motivation
- Attention to detail
Accomplishments
- VCM of the Year FY23
- Vision Center of the Year M188 FY23
- Vision Center of the Year Region 17 FY23
- Vision Center of the Year M188 2024
- Vision Center of the Region 16 2024
Timeline
Licensed Vision Center Manager
Walmart
11.2021 - Current
Licensed Dispensing Optician
Walmart
10.2016 - Current
Vision Center Associate
Walmart
09.2010 - Current
Licensed Optician - Ophthalmic Dispenser
National Academy of Opticianry
High School Diploma -
Johnstown High School
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