Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Vance

Las Vegas,NV

Summary

Experienced in hospitality and customer service, skilled at building relationships, resolving issues, and ensuring exceptional experiences. Proficient in efficient order processing, POS systems, team collaboration, maintaining organized workspaces, and thriving in fast-paced environments. Passionate about delivering professional, empathetic service that drives customer satisfaction.

Overview

6
6
years of professional experience

Work History

Server, Food runner, Expo

Golden Nugget, Cadillac Bar
11.2024 - Current
  • Provide exceptional customer service by greeting guests, taking orders, and delivering food and drinks in a timely manner.
  • Process payments accurately and ensure a clean, organized work environment while adhering to health and safety standards.
  • Collaborate with kitchen and bar staff to ensure efficient and seamless service, addressing guest needs and concerns as they arise.

Model Server

Union - Luxor, MGM Resorts
06.2024 - Current
  • Provide exceptional guest service in a high-volume poolside setting, taking and delivering drink and food orders promptly.
  • Maintain a clean and organized service area, ensuring compliance with health and safety standards.
  • Restock supplies efficiently to support seamless operations.

Server / Bartender

Cut and Taste Catering
07.2022 - Current
  • Executed seamless service at high-end events, including weddings and corporate functions.
  • Assisted with food preparation, event setup, and breakdown, ensuring smooth operations.
  • Served plated meals and beverages, demonstrating expertise in wine and cocktail service.

Server / Busser / Dishwasher

PKWY Tavern
11.2023 - 07.2024
  • Delivered attentive customer service, accurately processing orders to enhance guest satisfaction.
  • Assisted in kitchen operations, maintaining cleanliness and replenishing supplies.
  • Collaborated with team members to foster a positive and efficient work environment.

Server

Echo & Rig Steakhouse
01.2023 - 11.2023
  • Delivered upscale dining experiences with expert menu knowledge and personalized recommendations.
  • Performed tableside wine and champagne service, enhancing guest engagement.
  • Processed transactions accurately and collaborated with team members to maintain service excellence.

Seasonal Pool Server

50 Eggs Inc. - Spritz
04.2021 - 11.2023
  • Provided attentive service in a luxury pool environment, upselling signature cocktails.
  • Ensured smooth transactions and teamwork to uphold guest satisfaction.

Marketing / Promotions Clerk

Red Rock Resort and Casino
01.2023 - 06.2023
  • Supported marketing initiatives, including promotional events and gift distribution.
  • Managed player enrollment and data entry for loyalty programs with precision.

Server

50 Eggs Inc. - Yardbird
11.2021 - 02.2022
  • Delivered high-quality service, promoting house specialties and signature beverages.
  • Maintained accuracy in order management and financial transactions.

Cocktail Server

Oddwood Bar, AREA15
09.2020 - 10.2020
  • Greeted guests, shared daily specials, and verified IDs for alcohol service.
  • Processed payments using handheld POS systems and collaborated with staff for efficient service.

Server

Distill Bar
06.2020 - 09.2020
  • Managed high-volume food and drink orders in a fast-paced bar environment.
  • Maintained cleanliness and organization to meet quality standards.

Table Games Dealer

Park MGM
01.2020 - 08.2020
  • Created an engaging atmosphere for players, ensuring accurate payouts and game integrity.
  • Built rapport with guests to enhance their gaming experience.

Education

Medical Aesthetics Program -

Nima Institute
Las Vegas, NV
07.2024

Phlebotomy Certificate -

Medical Skills for Life Institute
Las Vegas, NV
03.2017

High School Diploma -

Odyssey Charter High School
Las Vegas, NV
06-2008

Skills

  • Strong work ethic
  • Task prioritization
  • Guest engagement
  • Exceptional customer service
  • Cash handling
  • Food safety practices
  • Allergy awareness
  • Adaptability and flexibility
  • Team collaboration
  • Customer relationship management (CRM)
  • Product knowledge
  • Administrative support

Timeline

Server, Food runner, Expo

Golden Nugget, Cadillac Bar
11.2024 - Current

Model Server

Union - Luxor, MGM Resorts
06.2024 - Current

Server / Busser / Dishwasher

PKWY Tavern
11.2023 - 07.2024

Server

Echo & Rig Steakhouse
01.2023 - 11.2023

Marketing / Promotions Clerk

Red Rock Resort and Casino
01.2023 - 06.2023

Server / Bartender

Cut and Taste Catering
07.2022 - Current

Server

50 Eggs Inc. - Yardbird
11.2021 - 02.2022

Seasonal Pool Server

50 Eggs Inc. - Spritz
04.2021 - 11.2023

Cocktail Server

Oddwood Bar, AREA15
09.2020 - 10.2020

Server

Distill Bar
06.2020 - 09.2020

Table Games Dealer

Park MGM
01.2020 - 08.2020

Phlebotomy Certificate -

Medical Skills for Life Institute

Medical Aesthetics Program -

Nima Institute

High School Diploma -

Odyssey Charter High School
Heather Vance
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