Heather Vance
Las Vegas,NV
Summary
Experienced in hospitality and customer service, skilled at building relationships, resolving issues, and ensuring exceptional experiences. Proficient in efficient order processing, POS systems, team collaboration, maintaining organized workspaces, and thriving in fast-paced environments. Passionate about delivering professional, empathetic service that drives customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server, Food runner, Expo
Golden Nugget, Cadillac Bar
11.2024 - Current
- Provide exceptional customer service by greeting guests, taking orders, and delivering food and drinks in a timely manner.
- Process payments accurately and ensure a clean, organized work environment while adhering to health and safety standards.
- Collaborate with kitchen and bar staff to ensure efficient and seamless service, addressing guest needs and concerns as they arise.
Model Server
Union - Luxor, MGM Resorts
06.2024 - Current
- Provide exceptional guest service in a high-volume poolside setting, taking and delivering drink and food orders promptly.
- Maintain a clean and organized service area, ensuring compliance with health and safety standards.
- Restock supplies efficiently to support seamless operations.
Server / Bartender
Cut and Taste Catering
07.2022 - Current
- Executed seamless service at high-end events, including weddings and corporate functions.
- Assisted with food preparation, event setup, and breakdown, ensuring smooth operations.
- Served plated meals and beverages, demonstrating expertise in wine and cocktail service.
Server / Busser / Dishwasher
PKWY Tavern
11.2023 - 07.2024
- Delivered attentive customer service, accurately processing orders to enhance guest satisfaction.
- Assisted in kitchen operations, maintaining cleanliness and replenishing supplies.
- Collaborated with team members to foster a positive and efficient work environment.
Server
Echo & Rig Steakhouse
01.2023 - 11.2023
- Delivered upscale dining experiences with expert menu knowledge and personalized recommendations.
- Performed tableside wine and champagne service, enhancing guest engagement.
- Processed transactions accurately and collaborated with team members to maintain service excellence.
Seasonal Pool Server
50 Eggs Inc. - Spritz
04.2021 - 11.2023
- Provided attentive service in a luxury pool environment, upselling signature cocktails.
- Ensured smooth transactions and teamwork to uphold guest satisfaction.
Marketing / Promotions Clerk
Red Rock Resort and Casino
01.2023 - 06.2023
- Supported marketing initiatives, including promotional events and gift distribution.
- Managed player enrollment and data entry for loyalty programs with precision.
Server
50 Eggs Inc. - Yardbird
11.2021 - 02.2022
- Delivered high-quality service, promoting house specialties and signature beverages.
- Maintained accuracy in order management and financial transactions.
Cocktail Server
Oddwood Bar, AREA15
09.2020 - 10.2020
- Greeted guests, shared daily specials, and verified IDs for alcohol service.
- Processed payments using handheld POS systems and collaborated with staff for efficient service.
Server
Distill Bar
06.2020 - 09.2020
- Managed high-volume food and drink orders in a fast-paced bar environment.
- Maintained cleanliness and organization to meet quality standards.
Table Games Dealer
Park MGM
01.2020 - 08.2020
- Created an engaging atmosphere for players, ensuring accurate payouts and game integrity.
- Built rapport with guests to enhance their gaming experience.
Education
Medical Aesthetics Program -
Nima Institute
Las Vegas, NV07.2024
Phlebotomy Certificate -
Medical Skills for Life Institute
Las Vegas, NV03.2017
High School Diploma -
Odyssey Charter High School
Las Vegas, NV06-2008
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Cash handling
- Food safety practices
- Allergy awareness
- Adaptability and flexibility
- Team collaboration
- Customer relationship management (CRM)
- Product knowledge
- Administrative support
Timeline
Server, Food runner, Expo
Golden Nugget, Cadillac Bar
11.2024 - Current
Model Server
Union - Luxor, MGM Resorts
06.2024 - Current
Server / Busser / Dishwasher
PKWY Tavern
11.2023 - 07.2024
Server
Echo & Rig Steakhouse
01.2023 - 11.2023
Marketing / Promotions Clerk
Red Rock Resort and Casino
01.2023 - 06.2023
Server / Bartender
Cut and Taste Catering
07.2022 - Current
Server
50 Eggs Inc. - Yardbird
11.2021 - 02.2022
Seasonal Pool Server
50 Eggs Inc. - Spritz
04.2021 - 11.2023
Cocktail Server
Oddwood Bar, AREA15
09.2020 - 10.2020
Server
Distill Bar
06.2020 - 09.2020
Table Games Dealer
Park MGM
01.2020 - 08.2020
Phlebotomy Certificate -
Medical Skills for Life Institute
Medical Aesthetics Program -
Nima Institute
High School Diploma -
Odyssey Charter High School
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