Heather Vinton
Fort Myers,FL
Summary
Proven track record in enhancing billing accuracy and customer satisfaction at Gartner Inc, leveraging expertise in billing systems and fostering strong client relationships. Skilled in discrepancy resolution and team collaboration, I've contributed to process improvements and audit efficiency, embodying a results-driven approach with a relationships, strong work ethic and steady composure under pressure.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Sr Order Mgmt & Billing Specialist
Gartner Inc
03.2019 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Customer Service
Barnes & Noble
11.2011 - 11.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Clinique Counter Manager
Macy's
02.2015 - 03.2019
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Senior Auditor
GMAC Mortgage LLC Dba Ditech.com
12.2002 - 11.2014
- Mentored junior auditors, contributing to their professional development and enhancing team performance.
- Enhanced audit efficiency by implementing risk-based audit strategies and streamlining processes.
- Evaluated the accuracy of financial reporting systems, identifying areas for improvement and recommending corrective actions.
- Implemented best practices in auditing procedures through continuous learning and professional development activities.
Education
Bucks County Community College
Newtown, PA 08.1999 - 05.2001
Camden Community College
02.2001 - 05.2001
High School Diploma -
Central Bucks East High School
Buckingham06.1999
Skills
Billing Systems and Software
Customer Engagement
Month-end closing procedures
Invoicing proficiency
Research and due diligence
Customer Account Management
Discrepancy Resolution/Reconciliation
Relationship Building
Timeline
Sr Order Mgmt & Billing Specialist
Gartner Inc
03.2019 - Current
Clinique Counter Manager
Macy's
02.2015 - 03.2019
Customer Service
Barnes & Noble
11.2011 - 11.2019
Senior Auditor
GMAC Mortgage LLC Dba Ditech.com
12.2002 - 11.2014
Camden Community College
02.2001 - 05.2001
Bucks County Community College
08.1999 - 05.2001
High School Diploma -
Central Bucks East High School
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