Heather Voght
Worcester,MA
Summary
Compassionate and dedicated Veterinary Technician looking for career and skill growth within a company that promotes education and personal development. Highly skilled in triaging incoming patients, professionally interacting with client, and contributing to the overall success and reputation of the hospital. Proven track record of delivering high quality care and exceeding employer expectations. Enthusiastic self-motivated leader committed to caring for each animal with empathetic attentiveness.
Overview
4
4
years of professional experience
Work History
Veterinary Technician
Mt. Wachusett Veterinary Hospital
02.2023 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Performed fecal examinations, urinalysis and bloodwork.
Doggie Daycare Attendant
Lewis and Bark
05.2022 - 02.2023
- Nurtured strong client relationships with professional customer service, transparent daily behavior recaps and displaying a genuine love for every animal in my care.
- Handled emergency situations calmly under pressure while adhering to established protocols for safeguarding animal welfare for up to 30 dogs at a time.
- Trained new hires on dog behavior management, daily administrative duties and all company related policies and employee responsibilities.
- Maintained cleanliness of the facility by performing cleaning duties as assigned including sweeping and mopping floors, washing windows/walls ect.
Retail Sales Floor Manager
Mission
08.2020 - 01.2022
- Collaborated with AGM and GM regularly to implement and manage all company policies and procedures
- Coordinated the onboarding and training of all floor department staff.
- Delegated, coached and empowered a team of 25-30 members by utilizing a "lead-by-example" approach.
- Achieved all financial and operational goals of the department.
- Brainstormed and implemented upgrades continuously to promote efficiency and financial growth.
Education
Vet Assistant Certification -
Quinsigamond Community College
Worcester, MA05.2023
Some College (No Degree) - Finance
Northeastern University
Boston, MAGeneral
King Philip Regional High School
Wrentham, MA05.1998
Skills
- Vaccine, Medication, and Fluid Administration
- Surgical Preparation and Assistance
- X-Ray Positioning
- Husbandry and Animal Restraint
- Medication Dispensing
- Medical History Collection
- Laboratory skills
- Medical record-keeping
- Patient Monitoring
- Customer Service
Timeline
Veterinary Technician
Mt. Wachusett Veterinary Hospital
02.2023 - Current
Doggie Daycare Attendant
Lewis and Bark
05.2022 - 02.2023
Retail Sales Floor Manager
Mission
08.2020 - 01.2022
Vet Assistant Certification -
Quinsigamond Community College
Some College (No Degree) - Finance
Northeastern University
General
King Philip Regional High School
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