Heather Walls
Altamont,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic committed to encouraging intellectual, social and emotional development in children. Hands-on experience assisting in lesson planning, preparing classroom for activities and assisting children with toileting and meal needs. Proactive and caring worker with 5 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
11
11
years of professional experience
Work History
Housekeeping Manager
Hampton Inn & Suites By Hilton
05.2021 - 09.2023
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Streamlined weekly cleaning schedule for 17 employees.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Trained and mentored new staff on cleaning and safety protocols.
Preschool Classroom Aide
CEFS Head Start
03.2015 - 10.2020
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Engaged and entertained children through recreational and educational activities.
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Encouraged children to interact with each other and participate in group activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Organized snack time and nap hours.
- Communicated with parents to inform about child's progress and classroom behavior.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Laminated teaching materials to increase durability under repeated use.
- Helped teachers manage bus loading and unloading.
- Assisted with school field trips and special events by collecting permission slips and payments.
Assistant Store Manager
Dollar General
03.2013 - 03.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High School Diploma -
St. Elmo High School
St. Elmo IL05.2003
Skills
- Staff Training
- Room Turnover
- Supply Inventory Management
- Daily Progress Reports
- Customer Relationship Management
- Daily Facility Operations
Timeline
Housekeeping Manager
Hampton Inn & Suites By Hilton
05.2021 - 09.2023
Preschool Classroom Aide
CEFS Head Start
03.2015 - 10.2020
Assistant Store Manager
Dollar General
03.2013 - 03.2015
High School Diploma -
St. Elmo High School
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