Heather Walsh
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors. Committed to fostering a welcoming environment and ensuring operational excellence.
Overview
13
13
years of professional experience
Work History
Custom Framing Manager
Michaels Arts and Crafts
10.2013 - 11.2019
Addressed challenges and managed escalated concerns to maintain positive interactions.
Training, coaching, mentoring, empowering associates, and providing performance feedback
Overseeing front-end, services, ensuring store cleanliness, managing inventory, and prioritizing safety for pets and people.
Coordinated planning and execution of in-store events, promoting a welcoming environment.
Experience Leader
PetSmart
11.2019 - Current
Addressed challenges and managed escalated concerns to maintain positive interactions.
Training, coaching, mentoring, empowering associates, and providing performance feedback
Overseeing front-end, services, ensuring store cleanliness, managing inventory, and prioritizing safety for pets and people.
Coordinated planning and execution of in-store events, promoting a welcoming environment.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05.2013
Skills
- Cross-functional teamwork
- Merchandise upselling
- Team building
- Conflict mediation
- Customer service
- Fast learner
- Attention to detail
- Retail management background
- Task delegation
- Relationship building
- Verbal and written communication
- Time management
Timeline
Experience Leader
PetSmart
11.2019 - Current
Custom Framing Manager
Michaels Arts and Crafts
10.2013 - 11.2019
High School Diploma -
Barry Goldwater High School