Summary
Overview
Work History
Education
Skills
Timeline
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Heather Walters

Phoenix,NY

Summary

Compassionate Registered Nurse with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Case Manager

Nascentia Health
09.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.

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Oswego Health
05.2022 - 08.2023
  • Developed strong rapport with surgeons and other healthcare professionals to promote effective communication and collaboration within the operating room.
  • Ensured proper documentation of all relevant information during each stage of the surgical process for accurate record-keeping purposes.
  • Supported patients'' emotional well-being by offering compassionate care and empathetic communication throughout their surgical experience.
  • Optimized efficiency within the operating room by managing supplies inventory and maintaining appropriate stocking levels.
  • Enhanced patient safety by diligently monitoring and assessing vital signs during surgical procedures.

Education

Associate Degree in Nursing - Registered Nurse

Cayuga Community College
Fulton, NY
05-2022

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Relationship building
  • Positive attitude
  • Emotional awareness

Timeline

Case Manager

Nascentia Health
09.2023 - Current

RN Circulator

Oswego Health
05.2022 - 08.2023

Associate Degree in Nursing - Registered Nurse

Cayuga Community College

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Heather Walters