Heather Walters
Walla Walla,WA
Summary
Compassionate healthcare professional with 8 years of experience as a Medical Assistant in a high-volume podiatry practice. Proficient at coordinating care, guiding patients through complex treatment plans, and serving as a liaison between patients, providers, and insurance carriers. Skilled in patient education, benefits verification, scheduling, and follow-up care. Dedicated to improving patient experiences and outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant-Registered
Walla Walla Clinic Inc Ps
03.2017 - Current
- Coordinated patient appointments, referrals, and follow-up care to ensure continuity of services.
- Educated patients on treatment plans, procedures, and insurance coverage in clear, compassionate language.
- Assisted patients in navigating pre-authorizations, insurance verifications, and financial assistance programs.
- Served as primary point of contact between patients, providers, and outside facilities, reducing care delays.
- Maintained accurate documentation and tracked patient progress to support quality care metrics.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Cardiovascular Technician
Walla Walla Clinic Inc Ps
10.2009 - 03.2017
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Maintained and adjusted cardiology and pulmonary equipment.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Utilized portable diagnostic assessment equipment.
- Summarized test results and activities for management via verbal updates or written reports.
- Consulted with outside professionals and specialists about tests and testing results.
Education
Bachelor of Science - Health Services Administration
East Texas A&M University
2104 University Dr, Commerce, TX 7542805-2026
High School Diploma -
Weston McEwen
Athena, OR05-1998
Skills
- Patient Care Coordination
- Patient Education & Advocacy
- Insurance Verification & Pre-Authorizations
- Scheduling & Referral Management
- EMR Documentation & Tracking
- Communication Across Multidisciplinary Teams
- HIPAA/OSHA Compliance
- Empathy & Cultural Sensitivity
Certification
- Registered Medical Assistant-2017
- CPR/BLS Certified-2025
Timeline
Medical Assistant-Registered
Walla Walla Clinic Inc Ps
03.2017 - Current
Cardiovascular Technician
Walla Walla Clinic Inc Ps
10.2009 - 03.2017
Bachelor of Science - Health Services Administration
East Texas A&M University
High School Diploma -
Weston McEwen
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