Heather Walters
Walla Walla,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant-Registered
Walla Walla Clinic Inc Ps
03.2017 - Current
- Coordinated patient appointments, referrals, and follow-up care to ensure continuity of services.
- Assisted patients in navigating pre-authorizations, insurance verifications, and financial assistance programs.
- Served as primary point of contact between patients, providers, and outside facilities, reducing care delays.
- Maintained accurate documentation and tracked patient progress to support quality care metrics.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Cardiovascular Technician
Walla Walla Clinic Inc Ps
10.2009 - 03.2017
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Maintained and adjusted cardiology and pulmonary equipment.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Utilized portable diagnostic assessment equipment.
- Summarized test results and activities for management via verbal updates or written reports.
- Consulted with outside professionals and specialists about tests and testing results.
Education
Bachelor of Science - Health Services Administration
East Texas A&M University
2104 University Dr, Commerce, TX 7542805-2026
High School Diploma -
Weston McEwen
Athena, OR05-1998
Skills
- Patient-focused care
- Policy and procedure development
- HIPAA and OSHA regulations
- Workflow efficiency
- Schedule management
Certification
- Registered Medical Assistant-2017
- CPR/BLS Certified-2025
Timeline
Medical Assistant-Registered
Walla Walla Clinic Inc Ps
03.2017 - Current
Cardiovascular Technician
Walla Walla Clinic Inc Ps
10.2009 - 03.2017
High School Diploma -
Weston McEwen
Bachelor of Science - Health Services Administration
East Texas A&M University