Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Heather Walz

Heather Walz

Good for you Crew Member
Boulder,CO

Summary

Versatile employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Service-oriented with 20+ years of experience in restaurant and store operations. Dependable, quality-focused professional well-versed in serving while maintaining high standards. Collaborative team leader with comprehensive background of equitable supervision.

Overview

10
10
years of professional experience

Work History

Good For You Crew Member

Natural Grocers
Boulder, CO
05.2023 - Current
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Stocked shelves to match planogram images and instructions.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Server Manager/Floor Manager

Bridge Street Grill
Stanley, ID
05.2021 - 09.2021
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards.
  • Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Checked establishment, service stands and aisle area cleanliness before welcoming guests.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Developed unique events and special promotions to drive sales.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.

Dairy Manager

Natural Grocers
Idaho Falls, ID
11.2019 - 03.2021
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Answered questions from customers and discussed new products placed in dairy cases.
  • Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
  • Maximized operational profits by closely inspecting crops, assessing quality and identifying problems such as disease or insects.
  • Made weekly orders

SERVER

Golden Diner
, CO
03.2013 - 08.2018
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen sta
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Bachelor of Arts - Musical Theater

Weber State University
Ogden, UT

General - Studies

Roy High School
1994

Skills

  • Customer Service and Rapport
  • Service-Oriented
  • Adaptable and Flexible

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Good For You Crew Member

Natural Grocers
05.2023 - Current

Server Manager/Floor Manager

Bridge Street Grill
05.2021 - 09.2021

Dairy Manager

Natural Grocers
11.2019 - 03.2021

SERVER

Golden Diner
03.2013 - 08.2018

Bachelor of Arts - Musical Theater

Weber State University

General - Studies

Roy High School

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Heather WalzGood for you Crew Member