Heather Ward
Bitely
Summary
Results-driven Executive Director with proven expertise in strategic planning, operations management, and community engagement. Focused on enhancing organizational effectiveness and client satisfaction through innovative policies and staff development.
Overview
23
23
years of professional experience
Work History
Executive Director
Guardian & Fiduciary Services of Midwest Michigan
Baldwin, MI
10.2023 - Current
- Led strategic initiatives to enhance organizational effectiveness and client satisfaction.
- Developed policies and procedures to ensure compliance with state regulations and industry standards.
- Oversaw financial management, including budgeting, forecasting, and resource allocation.
- Collaborated with community partners to expand service offerings and improve outreach efforts.
- Mentored and trained staff to promote professional development and operational efficiency.
Correctional Officer
Lake County Sheriff's Department
Baldwin, MI
08.2003 - 11.2018
- Supervised inmate activities to maintain safety and security within facility.
- Conducted regular inspections of premises to identify and address potential hazards.
- Managed inmate records, ensuring accuracy and compliance with departmental policies.
- Collaborated with law enforcement agencies to coordinate security operations during transfers.
- Trained new staff on operational procedures and emergency response protocols.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Education
High School Diploma -
Baldwin High School
Baldwin, MINo Degree - Criminal Justice
Westshore Community College
Scottville, MISkills
- Community engagement
- Program management
- Strategic planning
- Project management
- Operations management
- Budgeting and financial management
- Staff management
- Case management
Timeline
Executive Director
Guardian & Fiduciary Services of Midwest Michigan
10.2023 - Current
Correctional Officer
Lake County Sheriff's Department
08.2003 - 11.2018
High School Diploma -
Baldwin High School
No Degree - Criminal Justice
Westshore Community College