HEATHER WARREN-SHEPHERD

• Directed insurance policies and claims, reducing risks and financial exposure for $80M company through proactive oversight.

• Spearheaded annual insurance policy renewals in collaboration with insurance broker and C-suite executives.
Managed data submissions to carriers during annual policy audits, ensuring accuracy and compliance.

• Facilitated contract negotiations and management for seven offices across six states, encompassing copiers, HVAC, janitorial, and security systems.

• Organized and orchestrated onsite repairs, maintenance, and deliveries across multiple company locations.

• Supported accounting team in accounts payable, accounts receivable, credit, and collections departments.

• Oversaw employee traffic for four credit card accounts and executed monthly reconciliation with corresponding journal entry for each account.

• Oversaw registrations and cultivated relationships with municipalities across eleven states, ensuring robust presence at annual trade shows.

• Coordinated eleven annual trade shows, overseeing registration, theme-related merchandise, and decorations.
Collaborated with sales representatives to schedule attendance, arrange travel, and secure hotel reservations.

• Organized semi-annual meetings to enhance team collaboration and strategic planning. Scheduled company picnics, fostering employee engagement and team building. Arranged holiday parties to celebrate achievements and boost morale. Coordinated board meetings to ensure effective decision-making and governance. Facilitated lunch and learns for knowledge sharing and professional development. Planned impromptu lunches to encourage informal networking among staff.

• Ensured multiple state compliance with business licenses, Secretary of State registrations, and Department of Revenue filings.

•Administered office supply inventory, guaranteeing prompt and economical ordering.

• Utilized GPS and telematics systems to monitor ninety-four vehicle fleet across several states. Tracking vehicle locations and driver behavior to improve fleet safety and efficiency.

• Developed and implemented fleet policies and procedures, enhancing operational efficiency and compliance.

• Coordinated vendor relationships for procurement of vehicles and services, ensuring cost-effective solutions.

• Perform appraisal of vehicles according to CarMax's criteria.
• Present the appraisal to the customer, contact lienholder or lease company for payoff, pulling inquiry on the vehicle, prepare all paperwork, sign necessary paperwork with the customer explaining all documentation and answering any questions prior to signing, and securing the purchased vehicle.
• Assist customers with their car buying journey; helping them through vehicle selection, entering the finance application, preparing paperwork, explaining all documentation and answering all questions prior to signing, transferring or issuing new tag and registration utilizing CVR program.
• Verify all data is complete and accurate on Certificate of Application for Title and the title matches the certificate.
• Checked in and executed incoming titles, ensuring all required documentation such as Power of Attorney, Letter of Attorney, and lien or lease release were present.
• Follow up on incoming titles and with customers' questions or concerns.
• Implemented storewide records management system by researching CarMax's standards for document retention, off-site storage, and record destruction to enhance compliance and organization.
• Organized, filed, and maintained all documentation within the store ensuring ease of use and proper storage of deal jackets, daily reconciliation reports, incoming titles, bill of lading, and daily deposits records.
• Collaborated with team members to provide feedback on organizing their areas of responsibility, promoting efficient workspace management.

• Provide full administrative and executive support to the Managing Director of a private jet catering company.
• Assumed leadership responsibilities during the Managing Director's absence.
• Resolved sensitive and complex issues professionally and objectively.
• Facilitated communication with vendors and customers on all company financial matters.
• Perform weekly reconciliation of Total Wine credit card to NetJets statements.
• Worked closely with various private airports, front desk clerks, and flight attendants to ensure order accuracy and timeliness of every order.
• Coordinated order delivery from receipt through to private airports, ensuring accuracy and timeliness from Fort Lauderdale to Vero Beach.
• Provided personal shopping for clients when order required special items or dietary restrictions.

• Established Quality Control Plan and compiled necessary documentation for JCIG's vendor approval process with Florida Department of Transportation.
• Developed comprehensive documentation for Florida Department of Transportation contracts.
• Drafted the Safety Manual to achieve compliance with the specified requirements.
• Managed the completion and filing of all photos and related forms according to the company's Quality Control Plan.
• Developed job quotes and managed accounts payable, deposits, collections of accounts receivable, and production line job costing.
• Welcomed customers and directed them to welder/fabricator based on job requirements.
• Maintain office supply inventory and order all supplies.