Rayen Martinez
Miami,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Executive Office Administrator
SIHISA SRL
04.2021 - 04.2024
- High level of confidentiality in handling sensitive information, preserving trust among employees and stakeholders.
- Expert working with all C Level executives along with VP’s of Engineering and Director Level.
- Extensive knowledge of office administration and clerical procedures.
- Extremely proficient with Microsoft Office (e.g., Word, Excel, Powerpoint) and cloud systems (e.g., OneDrive, DropBox)
- Experience in the Construction industries.
- Managed budgetary responsibilities with accurate financial record-keeping and expense tracking.
- Trained new administrative staff members to maintain consistent performance standards across the organization.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Assisted in the development of company policies and procedures to ensure consistency throughout the organization''s operations.
Administrative Supervisor
Autoshine
12.2020 - 04.2021
- Delivered performance reviews, recommending additional training or advancements.
- Updated reports, managed accounts and generated reports for company database.
- Assigned tasks and directed team of office clerks.
- Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
- Prepared quotes and invoices for clients.
- Trained new employees on company policies, procedures, software applications.
- Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
Business Office Manager
Sihisa SRL
04.2015 - 10.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Analyzed financial data to identify trends and develop forecasts for future financial performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Administrative Assistant to the President
Same Auto
07.2014 - 10.2015
- Oversaw calendar management for the President, scheduling appointments strategically to maximize productivity without causing conflicts or overbooking.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Interacted with vendors, clients and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Applied Science - Entrepreneurship
Tompkins-Cortland Community College
Dryden, NY08.2015
BBA - Business Administration
Instituto Tecnologico De Santo Domingo (INTEC)
Dominican Republic04.2013
Skills
- Verbal and written communication
- Bilingual in Spanish and English
- Accounting Procedures
- Office Supervision
- Microsoft Office Suite
- Multitasking and Organization
- Strategic Planning
- CRM Software
- Customer care
- Meeting Coordination
- Document Control
- Community relationships
- Analytical Thinking
- Supervision and leadership
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Administrative Support
- Budgeting and Expense Monitoring
- Mail handling
- Staff Management
- Payroll Oversight
- Adaptability and Flexibility
- Planning and Prioritization
Timeline
Executive Office Administrator
SIHISA SRL
04.2021 - 04.2024
Administrative Supervisor
Autoshine
12.2020 - 04.2021
Business Office Manager
Sihisa SRL
04.2015 - 10.2020
Administrative Assistant to the President
Same Auto
07.2014 - 10.2015
Associate of Applied Science - Entrepreneurship
Tompkins-Cortland Community College
BBA - Business Administration
Instituto Tecnologico De Santo Domingo (INTEC)