Heather Wassermann
Hendersonville,NC
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Postero. Expert in cash handling and guest engagement, I consistently foster positive relationships, resulting in increased repeat business. Adept at multitasking and team collaboration, I ensure seamless service transitions and high guest satisfaction during peak periods.
Overview
4
4
years of professional experience
Work History
Server
Postero / Pickle and Bean LLC
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
Associate Of Arts - Education
12.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Memory retention
- Service prioritization
- Team collaboration
- Sales techniques
- Guest relations management
- Relationship management
Timeline
Server - Postero / Pickle and Bean LLC
05.2021 - Current
Blue Ridge Community College - Associate Of Arts, Education
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