Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Heather Weems

Heather Weems

Panguitch,Utah

Summary

Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

12
12
years of professional experience

Work History

Store Manager

Rallystop
Cedar City, Utah
05.2017 - 04.2023
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Restaurant Front of House Manager

China Kitchen
Panguitch, UT
01.2017 - 04.2018
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Home Health Aide

Self-employed
Hooper, UT
06.2011 - 01.2017
  • Maintained clean and well-organized environment for client happiness and safety.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped client with medication self-administration.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Documented care provided and submitted notes to supervisor.
  • Tracked and reported clients' progress based on observations and conversations.

Education

Commercial Drivers License - CDL

Southwest Truck Driving School , Tucson, AZ
08.2002

Agricultural Business

Cochise College, Douglas, AZ
1997

High School Diploma -

Patagonia Union High School, Patagonia, AZ
05.1996
  • Additional Coursework in Leadership Training

Skills

  • Reliable
  • Operational budgeting
  • Accurate cash handling
  • Retail inventory management
  • Employee training
  • Team-oriented
  • Employee development
  • Schedule management
  • Profit and loss accountability
  • Customer Service
  • POS systems
  • Liquor regulations and compliance
  • Employee supervision and motivation
  • Store operations oversight

Affiliations

  • NSPRA Color Country Board Member(VP), 2023
  • Garfield County Fair Board Member, 2019-2023

Timeline

Store Manager - Rallystop
05.2017 - 04.2023
Restaurant Front of House Manager - China Kitchen
01.2017 - 04.2018
Home Health Aide - Self-employed
06.2011 - 01.2017
Southwest Truck Driving School - Commercial Drivers License , CDL
Cochise College - , Agricultural Business
Patagonia Union High School - High School Diploma,

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Heather Weems