Jacey Wilson
Phoenix,AZ
Summary
Results-driven store manager with expertise in team leadership and operational management. Demonstrated success in training staff, enhancing customer satisfaction, and achieving sales targets. Committed to fostering a positive shopping environment and driving revenue growth through effective communication and strategic planning.
Overview
5
5
years of professional experience
Work History
Store Manager
Salad And Go
Peoria, Arizona
03.2022 - 08.2026
- Managed daily operations to ensure efficient store functionality.
- Trained staff on customer service and food safety protocols to ensure compliance and improve service.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Addressed customer inquiries and complaints promptly to foster positive shopping experiences.
- Managed inventory through regular cycle counts and audits to maintain stock accuracy.
- Implemented cash handling procedures for accurate and secure transactions.
- Conducted regular staff meetings to communicate updates and expectations clearly.
- Balanced sales, reconciled cash, and made bank deposits to facilitate operations.
Server
Red Lobster Restaurant
Phoenix, Arizona
04.2021 - 03.2022
- Delivered food and beverages accurately to guests' tables in a fast-paced dining environment.
- Took customer orders accurately and efficiently, streamlining service flow.
- Collaborated with kitchen staff to guarantee timely food preparation.
- Resolved guest inquiries and concerns promptly, ensuring high satisfaction levels.
- Managed cash transactions and processed payments efficiently, ensuring accuracy.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties, including setting up the dining area and restocking supplies.
- Trained new servers on service standards, fostering team consistency.
Education
GED -
Primavera
05-2022
Skills
- Inventory management
- Sales reconciliation
- Cash handling
- Order processing
- POS systems
- Store operations
- Opening and closing procedures
- Shift scheduling
- Payroll management
- Vendor negotiations
- Customer service
- Staff training
- Team leadership
- Employee supervision and motivation
- Customer feedback analysis
- Problem solving
- Adaptability to change
- Conflict resolution
- Effective communication
- Time management
- Reliable
- Reliable
Timeline
Store Manager
Salad And Go
03.2022 - 08.2026
Server
Red Lobster Restaurant
04.2021 - 03.2022
GED -
Primavera