Heather Whitaker
Christiansburg,VA
Summary
Very experienced in the optical industry with 23 years of experience being a Store Manager and an Optician. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
21
21
years of professional experience
Work History
Eyeglass Manager
America's Best Contacts and Eyeglasses
Christiansburg, VA
03.2024 - Current
- Ensure all store associates achieve and maintain the highest level of customer service.
- Motivate associates to exceed performance standards.
- Sales, Promotions, preliminary testing for doctor, examinations with doctors.
- Monitor sales and goals to ensure that the customers are getting the best service.
- Open/Close store, deposits, reconciliation, daily reports.
- A huge promoter
Optician/Sales/Purchasing
Eyes on Main
Blacksburg, VA
08.2023 - 03.2024
- ALL optical operations of office including budgets, sales, frame fitting, lens fitting, adjustments, repairs, insurance filing, insurance reimbursement, frames inventory and purchasing, etc
- I have established good relationships with many frame, lens and lab vendors.
- Pre-testing, contact lenses insertion and removal, scribe
Certified Pharmacy Technician
Kroger Pharmacy
Christiansburg, VA
03.2019 - 08.2023
- Customer Service; greeting clients and maintaining relationships with them; accounts receivable and payable; release appropriate drugs to each client
- Responsible for all the drugs; inventory, pricing, ordering, reporting of controlled drugs to DEA agencies
- Daily workflow duties; data entry of all new prescriptions, dispense products (correct, count for each prescription); release to patients; post audit reporting for all prescriptions, maintaining and updating clinical reports
- Administrative duties including filing and reconciling insurance, obtaining insurance information and authorizations, end of day balancing of money and daily deposits
- Responsible for opening and closing the vision center with appropriate procedures and policies
- All office duties, answering a multi-line telephone system, filing, faxing, daily cleaning and other duties required by the Pharmacist.
Registered Optician/Certified Paraoptometric
Walmart Vision Center
Christiansburg, VA
03.2018 - 12.2018
- Responsible for front desk which consisted of greeting customers and operating register for final transaction processing with numerous forms of tender
- Lab duties including inspection of completed glasses orders, frame ordering, frame inventory, frame adjustments and repairs, fitting glasses, ordering contact lenses, troubleshooting glasses prescriptions with flippers and trial frames and change the prescription if necessary
- Administrative duties including filing and reconciling insurance, obtaining insurance information and authorizations, end of day balancing of money and daily deposits
- All office duties, answering a multi-line telephone system, filing, faxing, daily cleaning and other duties required by the office and store manager
- Responsible for opening and closing the vision center with appropriate procedures and policies.
Registered Optician/ Front Desk/ Insurance Specialist/ Certified Paraoptometric
Blue Ridge Optometry
Dublin, VA
10.2016 - 03.2017
- Responsible for front desk which consisted of checking patients in and out, billing and collections and insurance coding
- Lab duties including lens edging, inspection of completed glasses orders, frame ordering, frame inventory, frame adjustments and repairs, fitting glasses and contact lenses, ordering contact lenses, troubleshooting glasses prescriptions with flippers and trial frames and change the prescription if necessary
- Administrative duties including filing and reconciling insurance, obtaining insurance information and authorizations, end of day balancing of money and daily deposits
- All office duties, answering a multi-line telephone system, filing, faxing, daily cleaning and other duties required by the doctor.
Registered Optician/ Pretesting Technician/ Certified Paraoptometric
Dr. Henry Bellamy, OD
Christiansburg, VA
12.2015 - 04.2016
- Responsible for the preliminary part of the examination including fundus photography (anterior and posterior), intraocular pressure testing with a non-contact tonometer, auto refraction, visual fields testing and auto lensometer readings
- Lab duties including inspection of completed glasses orders, frame ordering, frame inventory, frame adjustments and repairs, fitting glasses and contact lenses, ordering contact lenses, troubleshooting glasses prescriptions with flippers and trial frames and change the prescription if necessary
- Administrative duties including filing and reconciling insurance, obtaining insurance information and authorizations, end of day balancing of money and daily deposits
- All office duties, answering a multi-line telephone system, filing, faxing, daily cleaning and other duties required by the doctor.
Registered Optician/ Optical Supervisor/ Frame Buyer/ Certified Paraoptometric
Blacksburg Eye Associates
Blacksburg, VA
04.2012 - 12.2015
- Supervised optical employees and procedures being responsible for all frame orders and returns, inspection of completed eyeglass orders, frame inventory, adjusting and repairing glasses, ordering contact lenses, troubleshooting glasses prescriptions with flippers and trial frames and change the prescription if necessary
- Responsible for obtaining insurance information and authorizations, filing insurance, end of day balancing of money and daily deposits
- All office duties, answering a multi-line telephone system, filing, faxing, using digital camera to take posterior and anterior fundus photos, daily cleaning of optical lab and retail area and any other tasks required by the doctor
- Assist 2/3 of daily patients with eyeglass sales which I was a vital part of increasing monthly sales by 15%, going from $75,000 to $189,000.
Registered Optician
Drs. Newman, Blackstock and Associates Optometrists
Christiansburg, VA
12.2002 - 04.2012
- Responsible for the daily routine of the optical lab including edging by hand and machine, inspection of completed glasses orders, ordering frames, frame inventory, optical and pharmaceutical supply orders, adjusting and repairing eyeglasses, fitting and troubleshooting contact lens prescriptions and troubleshooting eyeglass prescriptions
- Pretesting duties by using a digital camera to take anterior and posterior fundus photos, auto refraction and intraocular pressures
- All office duties including end of day balancing of money, daily deposits, answering a multi-line telephone system, filing, faxing, cleaning of optical lab and retail area and any other duties required by the doctor or office manager.
Education
ABOC and Virginia Board for Opticians Certified -
Wytheville Community College
01.2007
Graduated with Honors: General Studies -
Christiansburg High School
01.2001
Skills
- Excellent customer service and sales skills
- Managerial experience
- Medical Coding (ICD9 and ICD-10 Codes)
- Learn and adapt quickly
- High ability to multi-task
- Team player and motivator
Affiliations
- Member of the National Optometric Association
- Member of the National Board of Optometry
- Member of the National and Virginia Board of Pharmacy
Accomplishments
- Certified Pharmacy Technician
- American Board of Opticianry Certified
- Virginia Board of Opticians Certified
- Certified Paraoptometric
References
References available upon request.
Timeline
Eyeglass Manager
America's Best Contacts and Eyeglasses
03.2024 - Current
Optician/Sales/Purchasing
Eyes on Main
08.2023 - 03.2024
Certified Pharmacy Technician
Kroger Pharmacy
03.2019 - 08.2023
Registered Optician/Certified Paraoptometric
Walmart Vision Center
03.2018 - 12.2018
Registered Optician/ Front Desk/ Insurance Specialist/ Certified Paraoptometric
Blue Ridge Optometry
10.2016 - 03.2017
Registered Optician/ Pretesting Technician/ Certified Paraoptometric
Dr. Henry Bellamy, OD
12.2015 - 04.2016
Registered Optician/ Optical Supervisor/ Frame Buyer/ Certified Paraoptometric
Blacksburg Eye Associates
04.2012 - 12.2015
Registered Optician
Drs. Newman, Blackstock and Associates Optometrists
12.2002 - 04.2012
ABOC and Virginia Board for Opticians Certified -
Wytheville Community College
Graduated with Honors: General Studies -
Christiansburg High School
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