Kristen Torres
Abilene,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Eyeglass Manager
Americas Best Contacts and Eyeglasses
Abilene
05.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
- Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
Optician/Receptionist
Eyemart Express
Abilene
05.2021 - 05.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Certified Pawn Broker
EZCORP, Inc.
Abilene
07.2019 - 05.2021
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Assistant Manager
7-Eleven
Abilene
05.2016 - 07.2019
- Input Invoices, Count drawer, Make bank deposits, Stock, Check out customers, Clean, Provide great customer service
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Cooper High School
Abilene, TXSkills
- Customer Service
- Merchandising
- POS
- Retail sales
- Supervising experience
- Insurance Verification
- Medical office experience
- CPT coding
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Relationship Management (CRM)
- Sales Techniques
- Schedule Preparation
- Performance Evaluations
- Multitasking
- Problem-Solving
- Computer Skills
- MS Office
- Hiring and Training
- Training and Development
Certification
- TABC, 05/01/20
- Food Handler, 05/01/20
Timeline
Assistant Eyeglass Manager
Americas Best Contacts and Eyeglasses
05.2023 - Current
Optician/Receptionist
Eyemart Express
05.2021 - 05.2023
Certified Pawn Broker
EZCORP, Inc.
07.2019 - 05.2021
Assistant Manager
7-Eleven
05.2016 - 07.2019
Cooper High School