Robyn Pizzo
Winterville,NC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Assistant Eyeglass Manager
Americas Best
Duluth, GA
02.2016 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, communications with the doctors as well as the patients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Key Sales Associate
JC Penney Optical - US Vision
Buford, GA
06.2015 - 02.2016
- Utilized keen attention to detail when processing transactions quickly and accurately both at cash registers and during inventory management procedures.
- Assisted in visual merchandising, ensuring an attractive and organized store layout for optimal sales performance.
- Boosted customer satisfaction by providing personalized product recommendations and assistance.
- Strengthened client relationships through exceptional customer service and follow-up communication.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes that bolstered brand reputation.
- Traveled to other stores to help with coverage as well as inventory.
Eyeglass Manager
Boscov's Optical - US Vision
Reading, PA
12.2011 - 06.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Traveled to other stores to assist in training new associates.
- Assisted in opening new stores.
Retail Manager
Piercing Pagoda
Pottstown, PA
01.2003 - 12.2011
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
Education
Associate of Science - Social Sciences
Lehigh Carbon Community College
Schnecksville, PA08.1996
Skills
- Verbal and written communication
- Staff Training and Development
- Staff Management
- Operations Management
Languages
Spanish
Limited Working
Timeline
Assistant Eyeglass Manager
Americas Best
02.2016 - 12.2021
Key Sales Associate
JC Penney Optical - US Vision
06.2015 - 02.2016
Eyeglass Manager
Boscov's Optical - US Vision
12.2011 - 06.2015
Retail Manager
Piercing Pagoda
01.2003 - 12.2011
Associate of Science - Social Sciences
Lehigh Carbon Community College