Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Reed

Spring Branch

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

22
22
years of professional experience

Work History

Assistant Eyeglass Manager

National Vision
12.2011 - Current
  • Assisted in developing operational strategies to enhance team efficiency and productivity.
  • Supported daily management tasks, ensuring smooth workflow and adherence to protocols.
  • Participated in training sessions to improve knowledge of industry best practices and company standards.
  • Collaborated with team members to identify areas for improvement in processes and communication.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Assisted patients in selecting appropriate eyewear based on individual needs and preferences.
  • Conducted vision tests to ensure accurate prescriptions and optimal lens fitting.
  • Educated patients on proper eyewear care and usage for improved satisfaction.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.

CNA

Homewatch CareGiversInc
07.2003 - 07.2011
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.

Education

High School Diploma -

The Woodlands High School
The Woodlands, TX
05.2002

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Conflict resolution

Timeline

Assistant Eyeglass Manager

National Vision
12.2011 - Current

CNA

Homewatch CareGiversInc
07.2003 - 07.2011

High School Diploma -

The Woodlands High School

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