Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather White

Holland

Summary

Dynamic Operations Manager with a proven track record at Aspen Dental, excelling in team leadership and customer service. Skilled in problem-solving and staff management, I empowered employees to enhance accountability, resulting in improved performance outcomes. Committed to fostering strong customer relationships while effectively managing budgets and resources.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

25
25
years of professional experience

Work History

Operations Manager

Aspen Dental
06.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Production Team Member

Gentex
01.2023 - 06.2023
  • Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
  • Set up, operated and maintained production machinery.
  • Achieved timely production targets by effectively managing time and resources within the team.
  • Worked closely with supervisors to address concerns regarding product quality or machine performance issues, proactively seeking solutions.

Team Leader

Meijer
01.2013 - 01.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

Team Member

Meijer
11.2000 - 01.2013
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

No Degree - Business

Grand Valley State University
Allendale, MI

High School Diploma -

Grand Haven High School
Grand Haven, MI
05-2002

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Staff management
  • Customer relationship management

Timeline

Operations Manager

Aspen Dental
06.2023 - Current

Production Team Member

Gentex
01.2023 - 06.2023

Team Leader

Meijer
01.2013 - 01.2023

Team Member

Meijer
11.2000 - 01.2013

No Degree - Business

Grand Valley State University

High School Diploma -

Grand Haven High School

Similar Profiles

CREATE PROFILE
Heather White