Heather Will
Bay Center,WA
Summary
Dynamic server with a proven track record at Tokeland Hotel, excelling in customer satisfaction and efficient operations. Skilled in point of sale (POS) systems and time management, I consistently fostered repeat business through exceptional service, enhancing profitability and guest experiences in a high-volume environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Tokeland Hotel
Tokeland, WA
06.2023 - 10.2025
- Prepared drinks according to standard recipes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Big Nicks Pizza
Raymond , WA
01.2023 - 12.2024
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Fish Technician
Kelly Services
Nemah, Washington
03.2022 - 05.2022
- Recorded daily data on water temperature, oxygen levels, feedings and other observations.
- Maintained records of fish production, mortality rates and growth rates.
- Maintained stock health with proactive grooming, clipping, trimming, parasite control, castration, and shearing.
Education
High School Diploma -
South Bend High School
South Bend Wa 06-2010
Skills
- Time management
- Attention to detail
- Responsible beverage service
- Professional appearance
- Point of sale (POS) system operations
Certification
- Food handler license
- MAST Permit Class 12
- CPR Certification
Timeline
Server
Tokeland Hotel
06.2023 - 10.2025
Server
Big Nicks Pizza
01.2023 - 12.2024
Fish Technician
Kelly Services
03.2022 - 05.2022
High School Diploma -
South Bend High School