Heather Williams
Fort Meade,FL
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Kwik Trip
Weston, WI
05.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
Shift Manager
Arbys Resturant
Rothschild, WI
10.2017 - 05.2021
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff
- Worked closely with team members to schedule breaks and shifts to meet state regulations
Education
High School Diploma -
Harvard High School
Harvard, IL05.2000
Skills
- Preparation of Demonstrations
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upselling Products and Services
Spending time with my family. Making crafts and listening to music.
Spending time with family is something I love to do. I love making crafts and figuring out new things to make. Music is something I am always listening to. I feel music can relax and clear the mind.
Timeline
Customer Service Associate
Kwik Trip
05.2021 - 07.2022
Shift Manager
Arbys Resturant
10.2017 - 05.2021
High School Diploma -
Harvard High School
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