Hi, I’m
Heather Williams
Reston,VA
Summary
Dynamic leader and problem-solver with a proven track record at Ortho Virginia, adept in organization and verbal communication. Excelled in enhancing client satisfaction and streamlining operations, demonstrating a service-oriented mindset and exceptional project management skills. Achieved significant improvements in efficiency and client relations, fostering a positive and professional workplace culture.
Overview
2025
years of professional experience
Work History
Ortho Virginia
Receptionist
Job overview
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained visitor log for entering and leaving facility for security purposes.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Bella Luxe Spa
Owner
12.2021 - Current
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Generated revenues yearly and effectively capitalized on industry growth.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Candescent Talent
Producer
01.2019 - Current
Job overview
- Presented production ideas and determined creative scenarios for production and delivery.
- Continuously improved workflow efficiency by identifying bottlenecks in production processes and implementing solutions.
- Ensured compliance with industry regulations, legal requirements, safety protocols during all stages of production.
- Fostered a positive working environment by promoting open communication channels among team members during projects.
- Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
- Led brainstorming sessions with creative teams to develop unique story concepts that resonated with target audiences.
- Coordinated with vendors to obtain supplies needed for shoots at best value for money.
- Maintained project costs through careful budgeting and monitoring of expenditures.
- Established strong relationships with clients, resulting in repeat business and increased referrals.
- Facilitated communication between production staff and other departments to synchronize work.
- Identified and approved equipment and elements required for productions.
- Booked guests for on-air interviews and assigned stories to reporters to manage coverage and schedule needs.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Collaborated with network executives to define and propel organization's mission and vision.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Negotiated contracts with vendors, securing favorable terms that contributed to the overall success of each project.
- Conducted thorough pre-production planning sessions, ensuring all stakeholders were aligned on project objectives and timelines.
- Managed budgets and allocated resources effectively, ensuring projects were completed on time and within budget constraints.
- Liaised with directors, actors and other creative staff to successfully complete projects.
- Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Oversaw lighting, graphics, audio and camera movements in TV and movie filmmaking.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
American Health and Wellness
Owner
12.2008 - 12.2019
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Generated revenues yearly and effectively capitalized on industry growth.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Creative Dance Center
Ballet Teacher
08.2006 - 06.2016
Job overview
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Maintained an organized classroom space equipped with necessary resources for optimal learning experiences.
SAX Dinner Theatre
Assistant Director
07.2011 - 03.2016
Job overview
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
Education
Esthetic InstituteTysons Corner, VA
Esthetics from Esthetics
06.2016
Radford UniversityRadford, VA
Bachelor Of Fine Arts from Classical Ballet And Theatre
06.2006
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Professional demeanor
- Service-oriented mindset
- Staff management
- Project management
- Front desk operations
- Phone etiquette
- Calm demeanor
- Professional and polished presentation
- Positive and professional
- Attention to detail
- Problem-solving
- Punctual and reliable
- Courteous and professional
Timeline
Owner
Bella Luxe Spa
12.2021 - Current
Producer
Candescent Talent
01.2019 - Current
Assistant Director
SAX Dinner Theatre
07.2011 - 03.2016
Owner
American Health and Wellness
12.2008 - 12.2019
Ballet Teacher
Creative Dance Center
08.2006 - 06.2016
Receptionist
Ortho Virginia
Esthetic Institute
Esthetics from Esthetics
Radford University
Bachelor Of Fine Arts from Classical Ballet And Theatre
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