Heather Williquette CTP
Oneida,WI
Summary
Dedicated Transportation Planner/Logistics Coordinator/Customer Service/Inside Sales Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Operations Manager
America's Service Line
10.2016 - Current
- Streamlined operations to enhance service delivery across multiple departments.
- Led cross-functional teams to implement process improvements and achieve operational excellence.
- Developed and executed strategic initiatives that increased efficiency and reduced costs.
- Mentored staff on best practices, fostering a culture of continuous improvement within the organization.
- Interview potential driver candidates, implemented an Ambassador program.
- Manage a team of 9 driver managers who function over a 24/7 schedule. Manager the Customer Service team of 3 as well as our 3 Operations Support Admins.
Transportation Planner
Georgia Pacific/KBX Logistics
10.2013 - Current
- When I started at Georgia Pacific I handled all inbound scrap freight to Green Bay, I was in this roll for 1 year and was offered a position as an Outbound Planner. I am currently assisting several facilities in coordinating carriers for all outbound freight at packaging facilities in Mount Olive, IL, Dubuque, IA, Sheboygan/Oshkosh, WI and also coordinate all miscellaneous freight outbound from Minnesota. I coordinate trailer pools at these facilities and negotiate rates for new lanes. I also handle a small dedicated fleet in the Midwest for Gordon/Heartland.
Inside Sales/Customer Service
MCL Industries
08.2011 - 09.2013
- Maintained orders and deadlines for all customers I am responsible for such as Oshkosh Truck, Marinette Marine and Roadtec. Handled all incoming calls, worked with several departments within the company to ensure the customer received the request for pricing, lead time and final product in the time requested or sooner.
Load Facilitator/Order Entry Supervisor
Packerland Packing/JBS
12.2008 - 01.2011
- Ensure loads out of four plants go out at maximum capacity of fresh and frozen product of beef in a supply chain facility. Supervise a staff of 5 Inside Sales as well as assist in order entry overflow. Instrumental in the transition of four plants to the new Order Management system introduced by JBS.
Network Customer Service Specialist
Maverick Transportation, LLC/Schneider Specialized Carriers
09.2003 - 05.2008
- Using several search engines and brokers to obtain back haul loads back to glass facilities to ensure maximum usage and revenue and provide service to contract customers.
Inside Sales Representative
VerHalen, Inc. Pella Windows
12.1996 - 09.2003
- Working with home builders and home owners to provide options, pricing and creativity in remodeling and new construction of homes while providing knowledge of the product to the customer to ensure the needs and preferences are met. Supported two sales members with combined annual sales of 5 million plus. Implemented and helped in the training of 20 employees of the Michigan based lumber yard chain, 41 Lumber, so they could provide quoting in house for customers that wish to purchase Pella products.
- Test pilot for the combination of two customer service rolls.
- Exceeded monthly revenue goals of $500k plus for two years.
Skills
- Strong organizational skills
- Staff development
- Goal setting
- Performance management
- Active listening skills
- Proficient in Word
- Proficient in Excel
- Adaptive team player
- Energetic work attitude
- Courteous demeanor
- Decision-making
- Employee relations and conflict resolution
Affiliations
Obtained my certification from the National Private Truck Council
Continued education in Living as a Leader
Certification
Certified Transportation Professional
Timeline
Operations Manager
America's Service Line
10.2016 - Current
Transportation Planner
Georgia Pacific/KBX Logistics
10.2013 - Current
Inside Sales/Customer Service
MCL Industries
08.2011 - 09.2013
Load Facilitator/Order Entry Supervisor
Packerland Packing/JBS
12.2008 - 01.2011
Network Customer Service Specialist
Maverick Transportation, LLC/Schneider Specialized Carriers
09.2003 - 05.2008
Inside Sales Representative
VerHalen, Inc. Pella Windows
12.1996 - 09.2003