Heather Wilson
Watsonville ,CA
Summary
Dynamic Operations Manager with a proven track record at CVS Pharmacy, excelling in inventory management and team leadership. Enhanced customer satisfaction through effective training programs and streamlined processes, achieving significant improvements in workflow efficiency. Skilled in problem-solving and employee relations, fostering a productive and compliant work environment.
Overview
32
32
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Santa Cruz, CA
10.2023 - Current
- Streamlined inventory management processes, ensuring timely restocking of products.
- Enhanced team productivity through effective scheduling and resource allocation.
- Implemented customer service training programs to improve staff interactions and satisfaction.
- Developed standard operating procedures to optimize workflow efficiency across departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Store Manager
Rite-Aid Pharmacy
Aptos, CA
05.2003 - 10.2024
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed inventory levels, optimizing stock to reduce waste and improve availability.
- Implemented promotional strategies to increase foot traffic and enhance sales performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Drug Emporium
Capitola, CA
05.2000 - 01.2003
- Assisted in inventory management and product placement to optimize store layout
- Trained new employees on customer service protocols and operational procedures
- Coordinated daily staff schedules to ensure adequate coverage during peak hours
- Developed promotional displays to enhance product visibility and boost sales
Shift Supervisor
Taco Bell
Capitola, CA
11.1994 - 01.2003
- Supervised team members to ensure adherence to food safety and quality standards.
- Managed shift operations, including inventory control and equipment maintenance.
- Trained new employees on customer service protocols and operational procedures.
- Monitored performance metrics to identify areas for efficiency improvement.
Education
High School Diploma -
Soquel High
Soquel, CASkills
Problem-solving
Team leadership
Operations management
Customer service
Employee relations and conflict resolution
Planning and implementation
Inventory management
Inventory control
Schedule management
Onboarding and orientation
Delegation
Invoice processing
KPI tracking
P&L management
Performance reporting
Retail operations management
Policies and procedures implementation
Timeline
Operations Manager
CVS Pharmacy
10.2023 - Current
Store Manager
Rite-Aid Pharmacy
05.2003 - 10.2024
Assistant Manager
Drug Emporium
05.2000 - 01.2003
Shift Supervisor
Taco Bell
11.1994 - 01.2003
High School Diploma -
Soquel High