Heather Wood

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

initiated outbound calls to current and previous customers to schedule routine maintenance and service apoointments.

responded to inbound service inquiries and provided information on available services, specials, and scheduling options.

Maintained accurate records of customer interactions and appointments using dealership CRM and scheduling systems.