HEATHER WOODRUFF
Forks,US
Summary
Demonstrated ability to maintain high performance in fast-paced environments while delivering exceptional customer experiences. Successfully resolved customer complaints and fostered strong relationships, leading to consistent positive feedback. Trained junior staff on best practices to enhance service quality and efficiency.
Overview
18
18
years of professional experience
Work History
Case Manager
West End Outreach Services
Forks, WA
12.2025 - Current
- Facilitated support groups to enhance client engagement and community connection.
- Collaborated with healthcare providers to ensure comprehensive care for clients.
- Monitored client progress and adjusted plans based on changing needs.
- Advocated for clients' rights and access to necessary resources and services.
- Documented case notes and maintained accurate client records consistently.
- Provided crisis intervention and emotional support during critical situations.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Bartender/Server
Blakeslees Bar and Grill
Forks, US
05.2021 - Current
- Make and serve drinks and food
- Provided exceptional customer service.
- Upsold premium beverages to increase average check value.
- Promoted seasonal menu items to enhance guest experience and drive sales.
- Suggested a weekly happy hour special.
- Handling money and credit card transactions.
- Restocked inventory items to maintain seamless service for customers.
- Catered to high-traffic demands.
- Closed the bar after hours.
- Collaboration with kitchen staff.
- Swept and mopped floors to maintain cleanliness and safety.
- Minimized management involvement.
Program Manager
Quileute Human Services
La Push, US
05.2008 - 07.2020
- Orchestrated the turnaround of underperforming projects.
- Met all project milestones through proactive planning and monitoring.
- Facilitated seamless operational handovers to support ongoing project success.
- Coordinated efforts between 10 internal departments.
- Incorporated data-driven decision making.
- Improved the program management process.
- Clarified and standardized service level agreements to enhance accountability and communication.
- Enhanced client satisfaction by actively addressing concerns and feedback.
Education
Associate of Arts -
Peninsula College
Port Angeles, WA01-2018
High School -
Forks High School
Forks, WA01-1998
Skills
- Customer complaint resolution
- Timely client support
- Client relationship management
- Swift complaint resolution
- Focused on excellent customer service
- Multitasking in case management
- Interdisciplinary collaboration
- Regulatory compliance
- Health and safety compliance
- Program organization
- Resource allocation
- Budget management
- Deadline management
- Team collaboration
- High-volume performance
- Received glowing client feedback
- Service quality assurance
- Legal compliance knowledge
- Resource enhancement
- Mentoring new staff
- Multitasking in a fast-paced environment
- Resource enhancement
Timeline
Case Manager
West End Outreach Services
12.2025 - Current
Bartender/Server
Blakeslees Bar and Grill
05.2021 - Current
Program Manager
Quileute Human Services
05.2008 - 07.2020
Associate of Arts -
Peninsula College
High School -
Forks High School