Heather Youngmark
Sun City Center,FL
Summary
Experienced manager with a passion for team building, leadership, and motivating others. Skilled in fostering positive customer relations and building strong relationships. Utilizes independent decision-making skills and sound judgment to drive company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Hard Rock International
02.2024 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
General Manager
Cinnaholic
05.2022 - 12.2023
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Nanny
Mike and Maura Warren
08.2015 - 12.2023
- Assisted with light housekeeping duties as well as running errands.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Engaged with children on age-appropriate level.
Nanny
Jon and Mary Oliver
08.2018 - 04.2022
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Engaged with children on age-appropriate level.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
Nanny
Kaleen Barbera
12.2012 - 10.2013
Education
Master of Business Administration (M.B.A.) in Business -
Keller Graduate School
Addison, IL01.2022
Graduate Certificate in Health Services - undefined
Keller Graduate School
Addison, IL06.2021
Bachelor of Science (B.S.) in Healthcare Information Technology - undefined
DeVry University Addison Campus
Addison, IL01.2020
Associate in Science (A.S.) in Healthcare Information Technology - undefined
DeVry University Addison Campus
Addison, IL12.2017
Skills
- Effective communication skills
- Verbal and Written Communication
- Staff Training
- Staff Development
- Order Supplies
- Product Costing
- Sales Activities
- Labor Cost Controls
- Employee Scheduling
- Food Preparation and Safety
- Customer Service
- Leadership
Awards
- Magna cum laude, 3.72
- Magna cum laude, 3.85
- Magna cum laude, 3.92
Careerobjective
- 05/01/22, Present, General Manager, Cinnaholic, Naperville, IL
- 08/01/15, Present, Nanny, Mike and Maura Warren, Wheaton, IL
- 08/01/18, 04/01/22, Nanny, Jon and Mary Oliver, Wheaton, IL
Timeline
Assistant Manager
Hard Rock International
02.2024 - Current
General Manager
Cinnaholic
05.2022 - 12.2023
Nanny
Jon and Mary Oliver
08.2018 - 04.2022
Nanny
Mike and Maura Warren
08.2015 - 12.2023
Nanny
Kaleen Barbera
12.2012 - 10.2013
Graduate Certificate in Health Services - undefined
Keller Graduate School
Bachelor of Science (B.S.) in Healthcare Information Technology - undefined
DeVry University Addison Campus
Associate in Science (A.S.) in Healthcare Information Technology - undefined
DeVry University Addison Campus
Master of Business Administration (M.B.A.) in Business -
Keller Graduate School
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