Heather Zehr
Mustang,OK
Summary
Dynamic and results-oriented professional with extensive experience in customer service and office administration, notably at Hear Gear Hearing Aid Centers. Excelled in improving office operations and customer satisfaction through exceptional communication and organizational skills. Proficient in Microsoft Office/Excel and adept at maintaining confidentiality, demonstrating a 20% increase in client retention through personalized service and efficient problem resolution.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer Service Representative-skilled in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Receptionist Administrator
Hear Gear Hearing Aid Centers
01.2024 - 10.2024
- Answered more than 20 incoming calls daily, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Daycare Teacher
Childcare Network
07.2023 - 12.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
Receptionist
HearGear
02.2023 - 07.2023
- Collected and distributed messages to clinicians to support open communication and high customer service.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Handled incoming and outgoing package deliveries, completed special requests and tracked missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support by copying, faxing, and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled client appointments.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected card/check payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Compiled information from files and research to satisfy information requests.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cosmetologist
Myself
05.2013 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained client treatment records and designed long-term care programs for return customers.
- Used social media platforms to promote salon and services.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained regular client list and successfully handled walk-in customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
House Cleaning
Myself
06.2019 - 07.2023
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Verified cleanliness and organization of storage areas and carts.
- Emptied trashcans and transported waste to collection areas.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Hairstylist
Sport Clips
08.2018 - 05.2019
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Determined appropriate hair treatments based on conditions and textures.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Distributed business cards outside of salon to generate new business.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated customers on products to maximize benefits.
Daycare Teacher
La Petite Academy Inc.
04.2018 - 07.2018
- Helped new preschool children get used to classes by giving one-on-one support.
- Developed innovative activities to engage young children in learning process.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Supported students in developing self-esteem and self-confidence.
- Utilized creative teaching strategies to engage students in classroom.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Developed and implemented behavior management plans.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Gathered materials and resources to prepare for lessons and activities.
- Established positive relationships with students and families.
- Utilized technology to develop instructional materials and activities for children.
- Guided students to develop social, emotional and physical skills.
- Implemented curriculum to enhance classes with learning-focused activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Monitored classroom to verify safe and secure environment.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Implemented age-appropriate curricula to meet needs of young learners.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Created safe and nurturing learning environment for preschoolers.
- Organized and supervised large and small group activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Modeled positive behavior and communication skills for students.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assessed student progress and provided feedback on educational development.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Incorporated music, art and literature into curriculum.
Retail Sales Associate
Free Style Clothing Exchange
02.2016 - 09.2016
- Managed cash register after end of shift to balance and record accurate transactions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained clean sales floor and straightened and faced merchandise.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Utilized upselling techniques to promote additional products and increase sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Savvy Seconds
Debbie Lopes
03.2011 - 12.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Granada High School
Livermore, CA06.2010
Design/Business
Las Positas College
Livermore, CACosmetology
Marinello Beauty School
Citrus Heights, CA06.2015
Skills
- Organized
- Customer Complaint Resolution
- Friendly Communication
- Social skills
- Microsoft Office
- Microsoft Excel
- Calm and Professional Under Pressure
- Process Transactions
- Guest Satisfaction
- Speaking Clearly
- Document Control
- Telephone Skills
- Database Administration
- Office Supply Inventory Control
- Organization and Efficiency
- Reading comprehension
- Billing and Payment Processing
- Presenting Solutions
- Verbal Communication
- Software Troubleshooting
- Inventory Control
- Refunds and Exchanges
Timeline
Receptionist Administrator
Hear Gear Hearing Aid Centers
01.2024 - 10.2024
Daycare Teacher
Childcare Network
07.2023 - 12.2023
Receptionist
HearGear
02.2023 - 07.2023
House Cleaning
Myself
06.2019 - 07.2023
Hairstylist
Sport Clips
08.2018 - 05.2019
Daycare Teacher
La Petite Academy Inc.
04.2018 - 07.2018
Retail Sales Associate
Free Style Clothing Exchange
02.2016 - 09.2016
Cosmetologist
Myself
05.2013 - Current
Savvy Seconds
Debbie Lopes
03.2011 - 12.2011
Granada High School
Design/Business
Las Positas College
Cosmetology
Marinello Beauty School
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