Heather Boyle
Huntley,IL
Summary
Accomplished professional with a proven track record at City of Des Plaines, adept in record management and enhancing data accuracy. Demonstrates exceptional attention to detail and confidentiality, alongside excellent communication skills. Streamlined processes and improved operational efficiency, showcasing a strong ability to multitask and solve problems effectively.
Overview
12
12
years of professional experience
Work History
Police Records Clerk
City of Des Plaines
11.2020 - Current
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Enhanced data accuracy through meticulous entry, proofreading, and cross-referencing of police reports.
- Streamlined records management by implementing digital filing systems and database updates.
- Collaborated with department personnel to ensure accurate and timely dissemination of information.
Engineering Clerk
City of Des Plaines
08.2018 - 11.2020
- Followed proper documentation and standard engineering processes.
- Communicated operational activities, priorities, and problems with management engineers and supervisors.
- Streamlined communication between departments by ensuring timely distribution of engineering information.
- Expedited approval process by diligently organizing permit applications and other necessary paperwork.
- Provided administrative support to senior engineers, allowing them to focus on critical tasks and achieve project goals more efficiently.
Patrona, LLC
Self Employed
05.2016 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Office Manager
Elite Sewer and Water Contractors, Inc
04.2013 - 12.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Order Processor
Aerotek
04.2013 - 09.2013
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Education
No Degree - Ultrasound Tech
William Rainey Harper College
Palatine, ILNo Degree - Pharmacy Tech
Northwest Suburban College
Rolling MeadowsHigh School Diploma -
Jacobs High School
Algonquin, IL05-2004
Skills
- Microsoft Office
- Filing systems
- Typing Speed
- Document Scanning
- Proofreading
- Record Management
- Confidentiality
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
Timeline
Police Records Clerk
City of Des Plaines
11.2020 - Current
Engineering Clerk
City of Des Plaines
08.2018 - 11.2020
Patrona, LLC
Self Employed
05.2016 - 01.2019
Office Manager
Elite Sewer and Water Contractors, Inc
04.2013 - 12.2015
Order Processor
Aerotek
04.2013 - 09.2013
No Degree - Ultrasound Tech
William Rainey Harper College
No Degree - Pharmacy Tech
Northwest Suburban College
High School Diploma -
Jacobs High School
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