Heather DoCanto
Phoenix,AZ
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Target
Peoria, AZ
11.2025 - 05.2026
- Processed transactions accurately and efficiently at point-of-sale systems.
- Resolved customer complaints by actively listening and providing effective solutions.
- Maintained knowledge of current promotions and store policies to inform customers.
- Educated customers about loyalty programs to increase participation and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate cash drawer, ensuring all transactions balanced at shift end.
- Participated in regular training sessions to improve product knowledge and service skills.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Reservation Agent
Uhaul Moving And Storage
Phoenix, AZ
05.2025 - 09.2025
- Managed customer inquiries regarding reservations and services to ensure satisfaction.
- Utilized reservation software to process bookings efficiently and accurately.
- Assisted customers in selecting appropriate moving equipment based on their needs.
- Coordinated with team members to streamline reservation procedures and improve service delivery.
- Provided support in handling customer complaints, resolving issues promptly to enhance experience.
- Maintained up-to-date knowledge of services, pricing, and promotions to assist clients effectively.
- Documented customer interactions and feedback to refine service offerings and processes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Handled billing information over phone.
Assistant Front of House Manager
PT PHO
Phoenix, AZ
02.2024 - 05.2025
- Coordinated daily front of house operations to ensure exceptional customer service standards.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Monitored guest feedback and resolved issues promptly to maintain high satisfaction rates.
- Trained new employees on front of house procedures, fostering a collaborative work environment.
- Collaborated with kitchen staff to ensure seamless communication during peak service times.
- Analyzed operational workflows, identifying areas for improvement and implementing best practices for efficiency.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
Restaurant Front of House Manager
Doghouse Diner
Phoenix, AZ
01.2021 - 12.2023
- Streamlined daily operations, enhancing service efficiency and customer satisfaction.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Analyzed customer feedback to refine menu offerings, driving increased sales and customer loyalty.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored dining room environment, addressing guest concerns promptly to improve overall experience.
- Coordinated staff schedules to maintain adequate coverage during peak hours, enhancing efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards were met consistently.
Education
No Degree - MT
University of Antelope Valley
Lancaster, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Payment processing
- Customer support
- Empathy display
- Quality assurance
- Sales and upselling
Timeline
Customer Service Representative
Target
11.2025 - 05.2026
Reservation Agent
Uhaul Moving And Storage
05.2025 - 09.2025
Assistant Front of House Manager
PT PHO
02.2024 - 05.2025
Restaurant Front of House Manager
Doghouse Diner
01.2021 - 12.2023
No Degree - MT
University of Antelope Valley