Heather 'Goldie' Akoury
Service Credit Union
Wolfeboro,NH
6
years of professional experience
Organized and detail-oriented professional with extensive experience providing comprehensive guest care. Possesses excellent interpersonal and communication skills, as well as a strong understanding of professional software applications.
Work History
Customer Service Representative
5 Months- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely responses.
- Collaborated with team members to streamline communication processes, improving service delivery.
- Mentored new staff in best practices for customer interactions and complaint resolutions.
- Analyzed feedback trends to identify areas for service improvement and implement solutions.
- Coordinated with cross-functional teams to address complex customer issues effectively.
Front Desk Receptionist
2 Months- Monitored inventory of office supplies, ensuring timely replenishment and cost-effective management.
- Implemented patient feedback initiatives to improve service quality and client satisfaction.
- Developed standard operating procedures for front desk tasks, enhancing workflow efficiency across the team.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
4 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Facilitated communication between patients and dental staff, enhancing overall service delivery.
- Coordinated insurance verification and patient billing processes for accurate financial transactions.
- Trained new reception staff on office protocols and customer service best practices.
- Streamlined appointment reminders through automated systems, increasing patient attendance rates.
Bank Associate
1 Year- Elevated cross-selling performance using thorough expertise in bank services.
- Reduced errors in account management by implementing thorough auditing procedures and attention to detail.
- Delivered personalized financial advice to help customers achieve their short-term and long-term goals.
- Assisted in exceeding branch deposit growth targets through proactive client outreach efforts and relationship building strategies.
- Promoted digital banking solutions to customers to enhance convenience while reducing wait times at the branch office.
FRONT DESK RECEPTIONIST
1 Year- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
DENTAL FRONT OFFICE RECEPTIONIST
3 Years- Set guest and group reservations and processed check-ins and check-outs.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.
Education
HIGH SCHOOL DIPLOMA
Skills
Technologically savvy
Pleasant speaking voice
Switchboard operating
Performing Bank Wires
Trouble shooting
Customer Support
Opening CDs
Interests
Kayaking
Bruins
Celtics
Farmer's market
Personal Information
Title: Office Manager
Timeline
Customer Service Representative
Service Credit Union
03.2026 - CurrentRead More
Front Desk Receptionist
Dr Reddy Dental
11.2025 - 01.2026Read More
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Gentle Dental Care Llc
07.2025 - 11.2025Read More
Bank Associate
TD Bank
07.2024 - 07.2025Read More
FRONT DESK RECEPTIONIST
Winnipesaukee Dental
07.2023 - 07.2024Read More
DENTAL FRONT OFFICE RECEPTIONIST
Brier Creek Smiles Dentistry
07.2020 - 07.2023Read More
Salem High School
HIGH SCHOOL DIPLOMA
Read More