Summary
Overview
Work History
Education
Skills
Websites
Timeline
BusinessAnalyst
Heather P. Darkatsh

Heather P. Darkatsh

Tampa,FL

Summary

Dynamic and results-oriented professional with over a decade of entrepreneurial experience as the President and Owner of Java Bean Journey, complemented by extensive experience in sales management roles at Citigroup and Merrill Lynch Credit Corporation. Demonstrated expertise in sales, marketing, account management, customer service, and business growth. Proven ability to build and maintain strong relationships with clients and vendors, stay updated with industry trends, and manage all aspects of business operations including accounting and invoicing. Highly skilled in developing competitive pricing strategies and resolving customer issues efficiently.

Overview

31
31
years of professional experience

Work History

President/Owner

Java Bean Journey
09.2011 - 06.2024
  • Increased sales year over year by 15% through strategic planning and execution
  • Managed the business and maintained P&L throughout the COVID-19 pandemic, ensuring financial stability and growth
  • Developed and executed comprehensive sales and marketing strategies to drive business growth
  • Delivered exceptional customer service, resolving issues promptly and effectively to ensure client satisfaction.
  • Demonstrated effective leadership in managing a small team.

Board of Directors, President

Penn State Alumni Association - Tampa Chapter
06.2011 - Current
  • Ensured that the chapter carried out the university's mission statement effectively.
  • Achieved a growth rate of over 330%, resulting in the accolade of an Elm level group distinction award.
  • Started a student scholarship fund in 2016, raising over $34,600 and awarding scholarships to 32 students from the Tampa Bay Area
  • Initiated and led "Paint Your Heart Out Tampa," a community service project, successfully leading the team for 13 years
  • Organized and managed the THON charity event in 2016, raising over $32,000 for children's cancer research and support.
  • Organized and executed various monthly events.
  • Spearheaded the successful planning and execution of the 2021 Outback Bowl, bringing together over 1,000 PSU alumni from across the United States.

Regional Sales Manager, AVP

Citigroup (Solomon Smith Barney)
10.1999 - 10.2001
  • Managed Northern Florida Region, encompassing 26 offices and 427 Financial Consultants
  • Focused on selling Liability Management solutions to clients, enhancing the effectiveness of financial consultants
  • Developed and implemented sales strategies that increased regional revenue by 20%
  • Conducted regular training sessions for branch managers and financial consultants on new financial products and services
  • Successfully launched several regional marketing campaigns that increased client acquisition and retention rates
  • Analyzed market trends and competitor activities to identify and capitalize on new business opportunities.

Sales Communication Manager, AVP

Merrill Lynch Credit Corporation
04.1993 - 05.1999
  • Reviewed and approved 26 district business plans created by field sales teams
  • Measured and analyzed the effectiveness of various sales and marketing materials
  • Created sales presentations and presented them to all 26 districts
  • Coordinated and managed bi-annual sales meetings and annual team-building events for 500+ participants
  • Implemented Liability Management training programs for sales teams, improving product knowledge and sales effectiveness
  • Collaborated with marketing teams to develop impactful sales collateral and promotional materials
  • Conducted performance reviews and provided constructive feedback to improve the efficiency and productivity of sales teams.

Education

Bachelor of Science - Insurance And Risk Management

The Pennsylvania State University
University Park, PA

Skills

  • Sales and Marketing Strategies
  • Account Management
  • Customer Service and Resolution
  • Vendor Negotiation and Management
  • Industry Trends and Best Practices
  • Financial Planning and Budgeting
  • Invoicing and Financial Management
  • Team Leadership and Training
  • Event Planning and Coordination
  • Sales Presentation and Training
  • Market Analysis and Competitor Research

Timeline

President/Owner

Java Bean Journey
09.2011 - 06.2024

Board of Directors, President

Penn State Alumni Association - Tampa Chapter
06.2011 - Current

Regional Sales Manager, AVP

Citigroup (Solomon Smith Barney)
10.1999 - 10.2001

Sales Communication Manager, AVP

Merrill Lynch Credit Corporation
04.1993 - 05.1999

Bachelor of Science - Insurance And Risk Management

The Pennsylvania State University

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Heather P. Darkatsh