Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Heather Rain Cannon

Summary

Dedicated Business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. im always looking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Kennel/property manager

Holly Acres pet resort
07.2018 - 10.2019
  • Improved kennel operations by implementing efficient scheduling and staff management strategies.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
  • Provided excellent customer service by addressing client inquiries promptly and professionally.

Receptionist/Veterinarian Technician

Pet Express Animal Hospital
05.2019 - 05.2021
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.

Cocktail Server

Hardrock Hotel
01.2020 - 06.2023
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.

Business Owner

Paws To Claws Pet Care
01.2021 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Education

Associate of Science -

Penn Foster

Skills

  • Small business operations
  • Organized multi-tasker
  • Dedicated team player
  • Fast and efficient worker
  • Strategic Decision-Making
  • Sales Planning
  • Call center experience
  • Up-selling capabilities
  • Computer Skills

Additional Information


  • Holy Acers pet resort - Kelli/ Supervisor (954) 214-9972
  • Pet Express Animal Hospital - Annette/office manager (786) 226-3255 - Carolina/HR manager: (786) 600-5161
  • Hardrock Casino/Hotel - Dawn Miller/ HR Manager (954) 559-8661

Timeline

Business Owner

Paws To Claws Pet Care
01.2021 - Current

Cocktail Server

Hardrock Hotel
01.2020 - 06.2023

Receptionist/Veterinarian Technician

Pet Express Animal Hospital
05.2019 - 05.2021

Kennel/property manager

Holly Acres pet resort
07.2018 - 10.2019

Associate of Science -

Penn Foster

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Heather Rain Cannon