Heather Sunshine Munerlyn
Key West,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
14
14
years of professional experience
Work History
Server
Fogarty's Key West
Key West, Florida
09.2021 - 04.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
O'Charley's
Conyers, Georgia
01.2017 - 05.2021
- Greeted guests and provided menus.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
Server Trainer
Waffle House
Buford, Georgia
01.2010 - 10.2017
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Created detailed instructional documentation for use in both classroom and online settings.
- Assisted with troubleshooting network issues related to servers.
- Researched current trends in server technology and updated existing training programs accordingly.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Modified lessons plans as needed based on feedback from attendees or changes in industry standards.
Education
Waffle House Server - Front of House
Waffle House
Buford, Georgia01-2011
Skills
- Table Setting
- Guest Engagement
- Supply Restocking
- Team member support
- Beverage Preparation
- Hostess support
- Food Delivery
- Table resetting
- Safe Food Handling
- Daily specials memorization
- Table Bussing
- Menu knowledge
- Table setting knowledge
- Dish preparation
- Food safety practices
- Server training
- Point of Sale (POS) system operations
- Food station setup
- Point of sale operation
- Positive and professional
- Take-out service
- POS operation
- Dining customer service
Timeline
Server
Fogarty's Key West
09.2021 - 04.2024
Server
O'Charley's
01.2017 - 05.2021
Server Trainer
Waffle House
01.2010 - 10.2017
Waffle House Server - Front of House
Waffle House