Heather Tezak
Ogden,UT
Summary
Results-driven manager with 8+ years efficiently leading a high volume, fast paced restaurant. Built reputation of being the go-to manager for guest recovery. Creative problem solver. Strong, effective communicator helping to foster positive relationships with guests and team members. Versatile staff coordinator offering blend of human resources and business development strengths. Extensive background collaborating with varied personalities.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Paralegal
Felt Family Law & Mediation
Ogden, UT
08.2021 - Current
- Prep and file legal briefs, motions, and pleadings.
- Handle communication between opposing counsel, their assistants/paralegals and Court clerks.
- Organize, maintain and archive client files.
- Maintained an organized calendar by efficiently scheduling consulations, mediations, and trial dates. Law office administration.
Administrator
Utah Behavior Services
Riverdale, UT
05.2021 - 08.2021
- Day to day front office operations.
- Screen calls for potential clients, handling all intake documentation.
- Directly responsible for the scheduling of 80 clients and 60 Registered Behavior Techs , working closely with Directors and clinicians to match clients with the appropriate staff.
- Interview, hire, train, and mentor team members.
- Track and maintain the upkeep of laptops, IPads, phones, and office equipment.
Service Manager
Olive Garden
Layton, UTAH
08.2011 - 12.2020
- Led front and back of house teams.
- Hiring, onboarding, training, mentoring new team members. Improved and maintained staff turnover.
- Managed inventory, ordering, and receiving.
- Optimized profits by controlling food and beverage waste.
- Dedicated to enhancing the guest experience.
Lead Bartender/Trainer
Olive Garden
Riverdale, UT
12.2003 - 08.2011
- Trained and mentored new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocols.
- Monitored day-to-day activities of bar staff and team members. Liaison between management, noting areas needing improvement and implementing plans for rectification.
- Oversaw organization, inventory, ordering/receiving, waste and guest satisfaction in the bar area.
Education
Bachelor of Science - Criminal Justice
01.2016 - 05.2021
Skills
Legal Research and Drafting
Timeline
Paralegal - Felt Family Law & Mediation
08.2021 - Current
Administrator - Utah Behavior Services
05.2021 - 08.2021
Weber State University - Bachelor of Science, Criminal Justice
01.2016 - 05.2021
Service Manager - Olive Garden
08.2011 - 12.2020
Lead Bartender/Trainer - Olive Garden
12.2003 - 08.2011
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