Heaven Aguirre
Fort Worth,TEXAS
Summary
Dynamic professional with a proven track record at ACG, excelling in order management and customer service. Skilled in multitasking and problem-solving, I enhanced delivery times and improved communication across departments. Adept at training team members, I fostered a collaborative environment that elevated service quality and guest satisfaction.
Overview
1
1
year of professional experience
Work History
Expeditor
ACG IHOP
09.2024 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Addressed supply problems and developed creative solutions to prevent delays.
Lead Server
ACG IHOP
12.2024 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX06.2023
Skills
- Team member training
- Guest service
- Strong organization
- Food presentation
- Food quality standards
- Restaurant operations
- Multitasking
- Active listening
- Excellent communication
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Lead Server
ACG IHOP
12.2024 - 06.2025
Expeditor
ACG IHOP
09.2024 - Current
High School Diploma -
Dallas Can Academy
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