Heaven Ayala
New york,NY
Summary
Hi, my name is Heaven ayala. I'm an 18 year old girl who is currently seeking many opportunities. I'm an extrovert, very creative and outgoing. I'm always up for a challenge and obstacles. Currently seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Home Depot
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Delivered prompt service to prioritize customer needs.
Store Associate
Ulta Beauty
06.2023 - 10.2023
- Job
- Tasker
- New york NY
- Stocking up product on shelves as well as cleaning and dusting
- Assisting customers when they need help
- Making sure fixtures are stocked with merchandise
- Maintained tidy and organized store to comply with cleanliness standards.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Shift Supervisor
CVS Pharmacy
06.2022 - 05.2023
- Cash handling
- Greeting customers
- Making sure they leave satisfied
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Education
Borough of Manhattan Community College
Skills
- Customer Service and Assistance
- Customer Service
- POS System Operations
- Product Merchandising
- Problem Resolution
- Stock Replenishment
- Guest Services
- Prioritizing Calls
- Refunds and Exchanges
- Employee Management
- Closing Sales
- Speaking Clearly
- Guest Satisfaction
Timeline
Customer Service Associate
Home Depot
10.2023 - Current
Store Associate
Ulta Beauty
06.2023 - 10.2023
Shift Supervisor
CVS Pharmacy
06.2022 - 05.2023
Borough of Manhattan Community College