Heaven Gott

Former titles include: Assistant Manager, Manager in Training, Lead Sales Associate and Sales Associate

• Interviewed and on-boarded new employees.
• Set weekly, monthly and quarterly goals for all departments.
• Encourage and motivate the team to perform tracked by KPI metrics.
• Maintained a quota of 20% conversion for all sales associates and provided additional support and training when needed.
• Conducted inventory for all retail and supplies to efficiently order monthly.
• Maximize schedules 'books'.
• Handle membership status changes (suspends, freezes and terminations).
• Various office duties which include scheduling appointments, balancing cash, sending invoices needed to obtain payments, providing customer service, managing a multi-line phone system, filing, organizing and cleaning.
• Working directly with clients and providers to assist customer inquiries.

Former Titles include Assistant Manager and Supervisor

• Training and onboarding
• Inventory & Ordering
• Repairs & maintenance
• Scheduling
• Overseeing cash flow and accuracy
• Opening and closing the park
• Scheduling events and outreach to host

Former Titles include: Service Supervisor and Cashier

• Completed ordering merchandise,
• Conducted inventories
• Produced arrangements and miscellaneous floral items.
• Customer resolution
• Proficiently operating cash registers
• Maintained gift certificate documentation.
• Trained and mentored new cashiers as well as courtesy clerks.
• Accepted merchandise returns
• Built and maintained productive relationships with employees and greeted customers promptly and responded to questions.
• Documented performance issues
• Counted and balanced cashier drawers.
• Filled in at the customer service desk as needed.