Heaven Gregory
Crawford County Emergency Communications
Alma,AR
7
years of professional experience
Dynamic 911 Emergency Dispatcher with proven expertise at Crawford County Emergency Communications, adept at prioritizing critical responses and enhancing team efficiency. Recognized for exceptional problem-solving and active listening skills, ensuring optimal outcomes in high-pressure situations while maintaining accurate documentation and effective communication with first responders.
Work History
911 Emergency Dispatcher
1 Year 9 Months- Answered emergency and non-emergency calls, gathered critical details, and determined response priorities.
- Dispatched police, fire, and EMS units using CAD and radio communication systems.
- Documented incident information accurately in call logs and records for real-time response tracking.
- Applied emergency dispatch protocols to provide clear instructions and support caller safety.
- Coordinated with field responders to relay updates, location details, and escalating scene conditions.
- Monitored multiple channels simultaneously, maintaining situational awareness during high-pressure incidents.
- Maintained professional communication while handling sensitive situations with calm, efficient decision-making.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
Dental Assistant
3 Years 1 Month- Prepared treatment rooms, sterilized instruments, and maintained infection control standards.
- Assisted chairside during examinations, fillings, and restorative procedures.
- Positioned patients and handed instruments to support efficient dental treatments.
- Recorded patient histories and updated charts with accurate clinical information.
- Captured digital X-rays and organized imaging files for provider review.
- Educated patients on oral hygiene, post-treatment care, and appointment preparation.
- Managed appointment flow, confirmed visits, and supported front-office coordination.
- Monitored supply inventory and replenished dental materials to maintain readiness.
Assistant Manager
4 Years- Supervised shift operations, ensuring fast service, order accuracy, and guest satisfaction.
- Trained carhops and crew members on service standards, food safety, and station procedures.
- Coordinated labor schedules and shift coverage to maintain smooth daily operations.
- Monitored inventory levels and restocked product to support uninterrupted service.
- Enforced sanitation standards and food handling procedures across kitchen and service areas.
- Supported opening and closing procedures, cash handling, and daily store readiness.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma
Skills
Patience and tolerance
Memory retention
Prioritization
Typing speed
Problem-solving
Critical thinking
Works Well Under Pressure
Teamwork and collaboration
Active listening
Computer skills
Information documentation
Timeline
911 Emergency Dispatcher
Crawford County Emergency Communications
01.2025 - CurrentRead More
Dental Assistant
Urrutia Family Dental
09.2023 - 2025Read More
Assistant Manager
Sonics Drive In
09.2019 - 09.2023Read More
Mountianburg High School
High School Diploma
Read More