Heaven Grullon
West Sacramento,California
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at SUBWAY® Restaurants. Excelled in food preparation and cash handling, while leveraging teamwork and problem-solving skills to boost service speed. Achieved significant improvements in workflow and customer service, embodying a results-driven approach with a focus on efficiency and empathy. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
01.2024 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Host
Siblings by Pushkin's
10.2022 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
River City High School
West Sacramento, CA06.2023
Skills
Customer Service
Teamwork and Collaboration
Problem-Solving
Time Management
Cleaning and organization
Food Preparation
Cash handling proficiency
Effective multi-tasking
Timeline
Sandwich Artist
SUBWAY®Restaurants
01.2024 - Current
Host
Siblings by Pushkin's
10.2022 - 01.2024
High School Diploma -
River City High School