Heaven Harris
Concord,NC
Summary
Dynamic and reliable Take-Out Server at Breakfastime, recognized for enhancing customer satisfaction through exceptional service and effective complaint resolution. Demonstrated strong multitasking abilities and food packaging expertise, ensuring timely and accurate order fulfillment. Committed to teamwork and maintaining cleanliness standards, contributing to a positive dining experience even during peak hours.
Overview
8
8
years of professional experience
Work History
Take-Out Server
Breakfastime
08.2017 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Maintained a professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
- Contributed to team success by assisting colleagues during busy periods or covering shifts as needed.
- Enhanced team efficiency by sharing best practices in order handling and customer service.
- Increased customer satisfaction with prompt and courteous service.
Education
Jay M. Robinson High School
Concord, NCSkills
- Excellent customer service
- Food packaging
- Phone etiquette
- Food preparation
- Cleanliness standards
- Customer service
- Quick learner
- Goal oriented
- Flexibility
- Complaint resolution
- Money handling
- Bill computation
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking
- Multitasking Abilities
- Reliability
Timeline
Take-Out Server
Breakfastime
08.2017 - Current
Jay M. Robinson High School
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